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Click here or scroll down to respond to this candidateCandidate's Name
ContactAddressClearwater, FL Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsBilingual SpanishEMR SystemsOrganizational SkillsMicrosoft OfficePractice PlusAthenaNextechLeading reachVeracityHubSpotMultitaskingCommunication SkillsMotivated bilingual professional seeking to contribute my skills and grow in a new role.Work History2019-10 - CurrentSales Lead Support SpecialistApos Health, TampaUtilize CRM system to manage patient interactionEducate patient on the benefits and usage of medical device.Conduct outbound calls to patients who have shown interest in our product.Schedule in home assessments appointment with clinical physical therapistsHandled incoming calls and email correspondenceContact new leads and convert them into appointmentsUse product knowledge to respond to customer inquiriesEducate patients on treatment options and benefitsSchedule and confirm appointmentsConduct follow up calls with patients interested in the productCoordinate with medical clinics to ensure patients received treatmentRespond to qualifying inbound leads over the phoneParticipate in team huddles and training sessions.2012-05 - 2019-10Lead Surgical CoordinatorGulf Coast Eye Care, Palm HarborProvided counseling and pre and post operative instructions and answer any questions they may haveContacted new leads and converted them into consultation appointments.Supervised and trained new coordinatorsCoordinated and scheduled appointments and surgeries between the surgical team and surgery centerConfirmed surgery dates, times and locations with patient, surgeon and the operating facilityCounseled patient on the different types of lenses based on their medical reportEnsured all pre-operative requirements, including medical clearance and pre-surgical testing are completedCommunicated regularly with the surgical team and surgery center to ensure all paperwork are in place for the procedureCommunicated with patient about any out-of-pocket cost or financial responsibilities, pre-approved credit lines and processed paymentsMaintained accurate patient records and managed paperwork flow between the surgical practice and surgery centers before procedures.2009-05 - 2012-05Support AdvisorApple Inc, New York, NYEffectively managed a high volume of inbound and outbound callsProvided assistance for calls and emails regarding products and servicesTracked and documented customer interactions in customer relationship management system to maintain accurate recordsCoordinated with team and supervisor to meet goals and objectives.Managed payment processing including settled transactions and refundsResponded to customer inquiries and resolved complaints.EducationBachelor's DegreeIona College - New York, NY. |
