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Click here or scroll down to respond to this candidateCandidate's Name
Willing to relocate: AnywhereProfessional SummaryDedicated and detail-oriented administrative professional with over nine years of experience in healthcare settings, specializing in medical billing, appointment scheduling, and front desk operations. Proven expertise in handling patient relations, verifying insurance information, and processing claims in compliance with HIPAA regulations. Strong problem-solving and multitasking abilities, with a commitment to delivering exceptional customer service in high-pressure environments. Adept in managing electronic medical records (EMR), performing data entry, and maintaining accurate records. Seeking to leverage skills and experience in a challenging healthcare administration role. EXPERIENCERelease of Information SpecialistVerisma Systems Inc., ALMarch 2024 Present- Manage and process requests for protected health information (PHI) from patients, healthcare providers, insurance companies, and legal entities, ensuring all requests are handled in compliance with HIPAA regulations.- Verify authorizations and identity for each request, ensuring all documentation is accurate and up-to-date.- Coordinate with healthcare providers to expedite requests, ensuring timely release of patient records.- Maintain meticulous records of all requests and releases, ensuring compliance with company policies and legal standards. Appointment Scheduler (Remote)Premier RheumatologyAugust 2021 January 2023- Conducted outbound calls to schedule appointments for patients, ensuring optimal scheduling based on physician availability and patient needs.8164 AL Hwy 51Opelika, Al 36804PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS-Patient Relations &Communication:Expert in deliveringexceptional customerservice, managingpatient inquiries, andmaintaining awelcomingenvironment forpatients and visitors.- Medical Billing &Coding: Skilled inprocessing insuranceclaims, coding medicalprocedures (ICD-10),and ensuringcompliance withhealthcare laws andregulations.- InsuranceVerification: Proficientin verifying patientinsurance, handlingdenials, and workingdirectly with insurancecompanies to ensureclaims are processedaccurately and timely.-HIPAA Compliance:Extensive experiencemanaging confidential- Handled high volumes of inbound calls, managing patient inquiries, rescheduling requests, and cancellations.- Accurately registered patients, verified insurance details, and updated patient records in the EMR system.- Coordinated with the billing department to address and resolve patient billing issues and payments.- Followed company guidelines related to workers' compensation and occupational medicine patients, ensuring compliance with regulations and timely scheduling.SchedulerStopwatch Urgent Care, Auburn, ALNovember 2020 November 2020- Prepared the clinic for daily operations by reviewing systems, updating patient records, and ensuring all registration materials were readily available.- Greeted patients upon arrival, provided them with required paperwork, and obtained copies of their insurance and identification cards.- Handled high volumes of phone calls, scheduling 30+ daily appointments for patients.- Processed patient discharges, collected balances, provided follow-up documentation, and ensured smooth transitions for all patients leaving the clinic.- Collaborated with healthcare providers to optimize appointment scheduling and minimize wait times for patients.Front Desk Receptionist/Appointment SchedulerAmerican Family Care, Auburn, ALJuly 2017 October 2020- Managed front desk operations, including greeting patients, collecting necessary paperwork, and maintaining a welcoming environment.- Made 35+ outbound calls daily to schedule appointments for patients, ensuring proper documentation and insurance verification for each visit.- Processed patient registrations and updated EMR records with accuracy and attention to detail.- Verified insurance coverage and followed up with patients regarding co-pays, outstanding balances, and financial documentation.- Assisted in managing the front office, including handling high call volumes, answering inquiries, and coordinating appointments.- Handled patient check-out and discharge processes, ensuring all billing and documentation were completed efficiently. Desk ReceptionistEast Alabama Rheumatology Center, Opelika, ALJanuary 2015 March 2017- Welcomed and registered patients, ensuring their paperwork was complete and insurance details were accurate.patient information,ensuring that allhealthcare operationscomply with HIPAAand other relevantlegal standards.- Electronic MedicalRecords (EMR):Strong proficiency inusing EMR systems forpatient registration,scheduling, andrecord-keeping.- Office Administration:Adept in managingfront office operations,including scheduling,billing, data entry, andmaintaining patientrecords.-Multitasking &Organization: Capableof managing multipletasks in fast-pacedenvironments, withstrong organizationalskills and attention todetail.- Software Proficiency:Experienced withMicrosoft Office Suite(Word, Excel, Outlook),EMR systems, iCIMS,Workday, and live chatplatforms.Certifications:- CPR CertificationIssued: June 2022-Present- Processed insurance verifications and coordinated with the billing department to ensure claims were submitted promptly and correctly.- Managed daily schedules, coordinated appointments, and facilitated communication between patients and healthcare providers.- Assisted in maintaining patient records, data entry, and filing to ensure compliance with legal and medical standards.- Managed correspondence and phone calls, addressing patient concerns and inquiries in a timely and professional manner. EDUCATIONAssociate Degree in Medical Billing and CodingVirginia College, Columbus, GA2017 2018High School DiplomaOpelika High School, Opelika, ALGraduated: 2007 |
