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Click here or scroll down to respond to this candidateCandidate's Name
Street Address South Potomac Street, #307Hagerstown, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEKEY QUALIFICATIONSSelf-motivated experience in instituting and conducting all phases of administrative support, organizing and coordinating projects for maximum efficiency.Progressive development of excellent interpersonal and communication skills.Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality of work.Ability to work flexibly and independently and institute creative improvements which allow better management work flow.EMPLOYMENT HISTORYPotomac Center (State of Maryland) Hagerstown, MD April 2023 September 2023Direct Care TraineeAssisted residents with intellectual disabilities in programming directed toward meeting their personal outcomes.Engaged in active treatment with residents on an ongoing basis through daily interactions, assistance with ADLs, individual programming, group programming and provision of pre-vocational and vocational programming.Ensured the safety and welfare of the residents served through supervision, observation, intervention and procedurally correct timely reporting of incidents as per the Policy on Reportable Incidents and Investigations.Responsible for the supervision of residents with the Potomac Center by providing appropriate intervention as per their individualized plan, behavior support plan, sexual abuse protection plan and the Mandt System.Manage maladaptive and/or aggressive behaviors through least restrictive means possible as indicated with the Mandt System.Provided security of the environment as indicated per cottage and ensures non-residential areas remail locked.Utilized the Mandt System which can include but is not limited to, physical interventions/redirection, physical restraints, restrictions of certain items and maintaining appropriate personal and physical boundaries.Helped maintain a therapeutic milieu in the residential living areas to enhance social interaction and meaningful engagement.Assisted nursing in collecting and recording routine health data for residents personalized nursing care plans, providing feedback for residents medical and nursing plan of care.Performed interventions as delegated by nursing.Demonstrated competency in safely performing CNA functions which include participation in quality of care activities, collaboration with all disciplines and completion of delegated assignments.CASA, Inc. Hagerstown, MD August 2021 January 2023Office ManagerMaintain files and paperwork as needed.Process and write all correspondence with donors including thank you letters and keep a detailed record of contributors.Facilitate management of the office area and waiting room to present a professional setting at all times.Answer the phone system and distribute calls as they come into the office line and hotline and ensure that when individuals are not available, directed to the appropriate voicemail.Provide information and resources to incoming callers looking for general information and referral.Order and distribute supplies as needed. Consult with the Executive Director and Assistant Director as needed to place orders.Assist the Executive Director and Assistant Director as it relates to staff schedules, building maintenance, supply delivery and donations.Maintain database as it relates to statistical information and specific reports as assigned by the Executive Director or Assist Director.Provide reports and statistical information in a timely manner to the Assistant Director so all reporting is complete by a predetermined deadline.Provide the minutes for staff meeting to all staff upon approval from the Executive Director.Demonstrated ability to establish a professional relationship with clients and community representatives.Produced work instructions for staff to assist with database input and other office functions.DM Bowman, Inc. Williamsport, MD February 2021 August 2021Safety and Compliance AssociateProvide administrative assistance to Operations Department, Drivers, Driver Managers and Driver Leads.Obtain data and construct reports to ensure that drivers remain in compliance with DOT and company regulations.Work as a liaison with Safety and Operations Departments.Assist drivers with Qualcomm usage and editing.Review driver logs, VIRs and fueling data for errors.Update driver information within AS400 database to record all events.Submit disciplinary documentation to Driver Managers assigned to drivers in violation of company and DOT compliance.Attend safety meetings.Identify driver problems, diagnose causes and determine corrective actions.Receive copies of DOT roadside inspections, physicals documentation, MVRs and CDLs for system updates and filing.Merkle Response Management Group Hagerstown, MD Sept. 2018 November 2020Contact Center AgentAccessed client databases and accurately make specific changes as directed by client.Provided excellent customer service and actively manage one-on-one relationships with callers while representing seven Merkle clients.Place outbound calls based on client requirements (i.e. follow-up with donor information, recovery of declined credit card, promotional material, etc.)International Dairy Food Association (IDFA) Washington, DC August 2004 October 2015Regulatory Affairs Administrative AssistantProvided administrative assistance to legal counsel, vice president, senior director and assistant director of Regulatory Affairs Department.Assisted with proofing and submission of written comments made by staff members regarding new regulations proposed by the FDA, CFSAN, USDA and other agencies.Communicated with legislative officials; assisted in annual social events on the Hill; arranged meetings and travel for executives.Researched web importation statistics for the dairy industry.Prepared minutes for monthly meetings; proofed and edited correspondence; maintained correspondence files.Maintained office supplies; coordinated and supervised large copy productions.Acted as a liaison to the Accounting Department in processing all payments submitted to headquarters for training courses conducted by staff.Maintained accurate membership database records in accordance with associations Bylaws and procedures.Prepared broadcast e-mails to members and staff.Maintained and supervised contracted U.S. Dairy Export Council (USDEC) manual for international dairy producers to ensure that products being produced are up to code according to their countries standards.Maintained an annual fluctuated budget for contracted USDEC assignment from $30,000-$80,000.Provided administrative, logistical and onsite assistance at IDFA Annual Conventions, National Conference of Interstate Milk Shippers (NCIMS), and Sweetener Users Association Annual International Sweetener Colloquium.EDUCATIONStrayer University Degree pending January 2018-2019Matoaca High School Received Diploma June 1996SOFTWAREProficient in Microsoft Office Suites, including Outlook, Word, Excel, Powerpoint, IMIS, IMIS 10 and Matrix Maxx, Omnitracs, AS400, EFS, Apricot and SmartDrive. |
