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TONYWYZZARDPHONE NUMBER AVAILABLEEMAIL AVAILABLECONTACTHighly adaptable and quick learner,with the ability to thrive in fast-paced environment. Passionateabout staying updated with thelatest technological advancementsin the fields. Committed to providingexceptional customer service anddriving business growth.CAREER OBJECTIVEMarketing ExecutiveAfter9Partners, Atlanta, GeorgiaDirector Of OperationsIpartyATL, Atlanta, GASenior Technical Specialist/ Account ManagerLifeline Systems, Framingham, MAEvent PlannerORGANIZATIONS, NBBMA, USTechnical Support Specialist/Field EngineerEXPERIENCEDecember 2018 - PresentDeveloped pricing strategies, balancing firm objectives, and customer satisfaction. Collaborated with teams to ensure successful product launches. Enhanced customer experience through use of digital platforms and tools.July 2015 - PresentDeveloped and implemented effective strategies to promote events while maintaining quality standards.Ensured compliance with all applicable laws, regulations, and policies within our Nightlife events.Set and implemented strategic goals and initiatives to align company with mission, values, and vision.March 2015 - June 2023 TasksConducted site visitations to assess service quality, address concerns, and strengthen client relationships.Proactively communicated with clients to provide updates, share best practices, and offer training opportu nitiesAchieved consistently high client retention rates through exceptional service and relationship managementManaged a large customer base and maintained strong relationships through effective communication and customer serviceFebruary 2018 - February 2019 PERSONAL PROJECTS Migration for Lifeline Customers to Cloud based environment May 2006 - March 2015Philips Healthcare Solutions, Roswell, GATechnical Support Representative/ Sales AssociateLifeline Systems, Framingham, MAProvided technical support for Philips Senior Care Division, a leading provider of emergency response and personal safety solutions Traveled across the country to install Philips Senior Care equipment, ensuring efficient and effective system implementationCollaborated with cross-functional teams to ensure smooth implementation of new systems and upgradesTraveled across the country to install Philips Senior Care equipment, ensuring efficient and effective system implementationBuild and maintain strong customer relationships through proactive communication and personalized serviceMay 1997 - April 2006 TasksOffered prompt and effective troubleshooting assistance to customers, resolving technical issues efficientlyProactively communicated with clients to provide updates, share best practices, and offer training opportunities Successfully sell support contracts to customers, emphasizing the benefits of 24- hour support calls for uninterrupted operationsMasters Of Business AdministrationUniveristy of Phoenix, Atlanta, GABachelor Of Science In Mass CommunicationEmerson College, BostonEDUCATIONJanuary 2009January 2006January 1995SKILLS PERSUASION CRM GENERATIONPRODUCT PRESENTATIONS, NEGOTIATION SKILLS,COMMUNICATION ANDSYSTEMS, RELATIONSHIP BUILDING, GOAL-ORIENTED TEAM COLLABORATION Skill LANGUAGES English Project Management Digital Advertising Quality Leadership Sales Strategies Social Media Expertise Accomplished Manager Special Event Planning Strong Time Management Effective Customer CommunicationReferences available upon requestREFERENCESAWARDS NPU-Y Community Service Award August 2019