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Click here or scroll down to respond to this candidateCandidate's Name
Leonia, NJ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFILEResourceful HR, Benefits Administration, and Training Professional skilled at coordinating talent acquisition and onboarding programs, overseeing health and benefit enrolment, and facilitating training initiatives. Partner cross-functionally to develop tailored training course content, deliver employee engagement programs, and collaborate with external vendors to maintain Corporate Social Responsibility (CSR) standards. Analytical, proactive, and result focused with a system improvement mindset.AREAS OF EXPERTISEHuman Resource Management Payroll Administration Employee Relations Organizational Planning Employment Law Training and Development Training Content Development Employee Onboarding I-9 Verification Process Improvement Benefits and Compensation HR Policies and Procedures Talent Acquisition Labor Relations OSHA Health and Safety Corporate Social Responsibility Cross-functional Collaboration Presentation and Communication Skills Taleo I-9 Equifax Verification System Paylocity Microsoft Office Suite TeamsPROFESSIONAL EXPERIENCEHOMESTEAD SMART HEALTH PLANS, Lyndhurst, NJ Jan 2022 Mar 2024IT consulting company providing third-party healthcare plan systems, processes and administration for multiple clients acting as liaison with insurers plus offering minimal essential health coverage plan.Human Resources and Training CoordinatorReporting to Chief Administration Officer, delivered full suite of HR services including recruitment, employee relations, training, compliance, change management, performance management, compensation and benefits planning, and HR administration to up to 140 leaders and employees over two sites in Lyndhurst and Philadelphia.Over eight-month period led development and delivery of comprehensive half-day new-hire onboarding program including information on key HR policies, benefits, company vision, mission and values, internal procedures, and regulations. Coordinated introductory manager presentations to enhance onboarding program, securing positive manager and new employee feedback.Identified opportunity to leverage Paylocity system functionality to automate performance management process, support employee development and eliminate paper trail. Developed and implemented project plan over 5-month period and led training sessions with managers and employees to promote benefits and ensure effective use. Achieved 90+% take-up rate in first year.Managed annual and monthly health and benefits enrollment for up to 15 annual new hires and 140 employees. Prepared annual enrollment communication plan, conducted group and one-on-one employee consultation sessions, and drove sustained on-time completion at 100%.Enabled benefit administration module within Paylocity collaborating with external vendor over 12 months to ensure smooth transition, including implementation of the COBRA module.In 2022, implemented the automation of employee benefits to online platform to ease benefit enrollment process, reduce errors and drive efficiencies. Enabled smooth enrollment process in year 1 of 95%.Created and secured budget support for up to 6 company-wide employee engagement initiatives including customer service week, raffles, holiday parties, competitions, and other events.Collaborated with outside vendors, upper management, and employees to meet and maintain required CSR standards, including quarterly health and wellbeing initiatives such as a walking app, for onsite and remote employees.CONDUENT, Secaucus, NJ Jun 2010 Dec 2021Business services provider company, divested from Xerox, offering digital platforms for businesses and governments.(Previously Xerox and ACS Affiliated Computer Services)Learning and Development Specialist (2015 2021)Reporting to Training Director, interacted cross-functionally to develop and conduct tailored skills, technical, management, and staff development training courses across 6 business units. Supported HR team in verifying new hire employment eligibility through I-9 Equifax verification system and conducting interviews.Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2Learning and Development Specialist, continuedAs subject matter expert delivered client specific customer service training to client services representatives who supported up to 150 clients, on best practice techniques and on range of client benefits offered including health and welfare, COBRA, 401k products, pensions, and health savings accounts.Evaluated and developed training materials, facilitating classroom and blended learning sessions on HR benefit plan administration processes.Liaised with client subject matter expert ahead of open enrollment period to confirm changes to benefit plans, on courseware changes and training delivery, modifying to an online training approach during COVID-19 pandemic.Partnered with Quality Team to review new client service representatives performance scorecards to address potential training gaps and modify training materials.As part of team of 3, assessed functionality of MS Teams as new online video platform for training delivery, meetings, and breakout sessions. Implemented company-wide within 3 months with supporting quick reference guides.Functional Analyst (2012 2015)Served as subject matter expert on health and welfare benefits plans for assigned client and functioned as liaison between client and company to ensure accuracy of SPD (Summary Plan Description).Responded to daily client inquiries, conducting research, and resolving issues within specified 24-48 hour response time. Consistently met or exceeded 85% response target.Consulted with shared services and worked with management to close gaps and/or improve processes. For example, re-writing policy language in relation to transferring life insurance and AD&D policies to employee leavers to address miscommunication and misunderstanding on premium costs.Ensured accuracy online knowledge tool and provided training and guidance to shared services staff and offshore team members.Senior Customer Care Specialist (2010 2012)Processed new hire health and welfare selections and provided information on defined contribution and defined benefits plans. Provided proactive support to participants to understand plan rules and provisions regarding medical selections.TARGET CORPORATION, Clifton, NJ Apr 2009 Aug 2010National retail corporation that operates a chain of discount department stores and hypermarkets.Human Resources AssistantReporting to Human Resources Manager, and working in a team of 6-8, leveraged Taleo software to process job applications, conducted interviews, and extended job offers to successful candidates.Partnered with department managers, to deliver training programs including company culture, customer service, health and safety standards and benefits to up to 200 exempt and non-exempt employees.Provided prompt guidance to employee queries regarding payroll, work conditions, and scheduling.Acted as back-up payroll manager, processing bi-weekly payroll for 200 employees, including seasonal employees.PREVIOUS EXPERIENCEManufacturing System Engineer, Machine General and Parts Inspector, Rolls Royce Corporation, Indianapolis, ILEDUCATIONBachelor of Business Administration, Human Resources Concentration, Marian University, Indianapolis, IL |
