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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistPROFILEUpbeat Courteous, customer service oriented with 12 years of experience in call center setting. Well Spoken and outgoing team player equipped with effective problem-solving skills, accustomed to work professionally and efficiently in a fast-paced environment on location or remotely from home. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.CONTACT4050 Huntingreen Ln Apt #EWinston-Salem, NC 27106PHONE NUMBER AVAILABLEEMAIL AVAILABLEHOBBIESAudio EngineeringSports RadioShort Track Racing AnnouncerEDUCATIONPulaski Co High School: Dublin, VA1981 1985MILITARY SERVICEUnited States Air ForceOct 1985 Nov 1993 Pope AFB, Fayetteville, NCHonorable DischargeCUSTOMER SERVICE ABLE TO ADAPT TONE, LANGUAGE AND STYLE FOR DIFFERENT CUSTOMERS AND SITUATIONS. CREATING A GOOD FIRST IMPRESSION IN BUILDING CUSTOMER RELATIONSHIPS AND LOYALTY. MEETING CUSTOMER EXPECTATIONS IN AREAS SUCH AS TIMELINESS, QUALITY AND CONSISTENCY. PROJECTING A PROFESSIONAL IMAGE FACE-TO-FACE, ON THE PHONE AND VIA E-MAIL. ABLE TO CONTROL A CONVERSATION AND QUICKLY OBTAIN RELEVANT INFORMATION. ABILITY TO WORK WITH PRIVATE DATA AND MAINTAIN CONFIDENTIALITY. SKILL IN THE USE OF COMPUTER AND RELATED SOFTWARE APPLICATIONS; ABILITY TO LEARN NEW SOFTWARE. ABILITY TO REMAIN CALM WHEN DEALING WITH EMOTIONAL, DIFFICULT OR DISTRESSED PEOPLE.page #2Candidate's Name
Address: 4050 Huntingreen Ln Apt #E, NC 27284 Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEExperience Detailed:1985-1993 US Air Force, Pope AFB, Fayetteville, NCAircraft hydraulic specialist (Hercules C130)Worked on flight lines and in shop, specializing in trouble- shooting, replacing and repairing aircraft hydraulic systems and components.Deployed with Aircraft in conjunction with real world missions with 82nd Air Borne/Ft Bragg, NCVeteran of the following; Operation Horseshoe (Honduras), Operation Just Cause (Panama), Operation Desert Shield/Storm (Gulf War)1994-2000 Self Employed / Independent ContractorWorked full time & Part Time developing excellent communication skills by learning the craft of public speaking via Public Adress announcing at local sports events as well as, working part-time @ various local radio stations broadcasting Motorsports & College Football, internet radio broadcasting and writing for several motorsports publications.Proficient in Microsoft Office ProductsProficient in Microsoft Excel Products2000-2010 Victory Lane Productions (Owner / Operator Full Time 2003 2010 & Race22 Radio Part Time 2018 2024)Audio Engineer for Race22.com/Race22 RadioResponsible for all audio production for live on-location sports broadcasts to include weeklyradio shows and live sporting events.Responsible for Video & Audio production for podcasts creations & client commercialsProficient using GoldWave Audio Editing SoftwareResponsible for all sales and Customer Service2011-2022 Atrium Wake Forest Baptist Health Winston-Salem, NCService Response Center / Call Center Customer Service Rep IIResponsible for answering in-house calls and patient callsResponsible for Running, Monitoring Troubleshooting Various Reports and Programs used for daily operations: -Patient calls, assist patients with all dietary needs to include placing meal orders via HealthTouch software, monitoring the non-appropriate report consisting of manually entering patient meals 3 times daily, as well as, running Epic reports to monitor Warfarin intake, allergies, dietary restrictionsIn house calls, assist hospital staff as needed to include dispatching engineering, housekeeping, patient transportation, van service, bio-med services as well as Monitoring Essential Frige and Freezer Temps that hold meds & tissue samples to avoid potential loss.Proficient using Epic medical SoftwareCompliance with all HIPPA & PHI Regulations2023-2024 Credit Management Company Cheswick, PACustomer Service Representative / Call Center (Remotely from Home)communicating with patients/clients to help resolve issues, maintaining accurate client records,Know hospital Policies concerning patient financial responsibilities after patient insurance submittanceKnow insurance timely filing policies for Government Assist Insurances, Personal Insurances & Laws in PA & NYResponsible for all incoming calls from patients & Insurance Companies pertaining to medical billing andobtaining insurance information to submit to claims in patient chart via EPIC medical systemResponsible for maintaining patient financial payment plans to keep currentProficient using Epic medical SoftwareCompliance with all HIPPA & PHI Regulations |
