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TERESAGALLOTG Mission, KS Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS Production leadership  Loan product sales  Customer service Inbound call management  Critical thinking  Good communication EXPERIENCESenior Mortgage Loan Originator July 2019 - Current TruHome Solutions Lenexa, KSResponds to customer telephone questions and concerns in a professional manner and provide timely and accurate resolution. Presents a positive, successful image of THS through a professional demeanor and caring approach with members. Complete research and resolves documentation errors or discrepancies. Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing. Takes proactive approach to drive first call resolution by asking questions to clarify needs, thoroughly addressing inquiries and setting appropriate expectations. Abides by established procedures and guidelines. Assist in identifying potential risks and take appropriate steps to avoid risk. Identifies potential improvements to current team processes and procedures. Develops and maintains positive working relationships by providing high quality customer service to all internal and external customers Promotes honest and open communication throughout TruHome Solutions. Treats people with respect;keeps commitments;i inspires the trust of others; works ethically and with integrity; upholds organizational values;accepts responsibility for own actions. Presidents Club ParticipantLogistics Agent February 2019 - June 2019UPS Express Critical Overland Park, KS Maintain databases of logistics information.Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management or transportation. Track product flow for origin to final delivery. Communicate with or monitor service providers, such as air freight forwarders, global consolidators, customs brokers, or trucking companies.Reorganize shipping schedule to consolidate loans, maximize vehicle usage, or limit the movement of empty vehicles or containers. Determine packaging requirements Contact potential vendors to determine availability. Contact carriers for rates or schedules.Placement Specialist September 2018 - February 2019 DES Lenexa, KS List job postings on job boards, social media, corporate career, web sites and other possible channels View applications. Match applications to job openings. Call applicants to perform phone screens. Interview applicants. Check references. Perform background checks on applicants and identify potential red flags. Initiate drug tests and interpret results. Inform candidate of company decision.Sales Assistant December 2017 - August 2018Guaranteed Rate Overland Park, KS Keep VP/Branch Manger organized. Create preapproval letters after loan officer qualification. Assist in the effective and timely completion of loan application. Change/extend loans and request pricing expectations as needed or requested Actively mange the document collection process from origination to processing. Identifies potential problems with loan applications and arrives at workable solutions prior to submission to processing. Miscellaneous and/or immediate support as identified by management. Senior Mortgage Loan Originator July 2017 - December 2017 Commerce Bank Kansas City, MissouriSenior Mortgage Loan Officer April 2017 - April 2017 BNC National Bank Overland Park, KSTalent Acquisition Specialist August 2016 - April 2017 BNC National Bank Overland Park, KSSenior Mortgage Loan Officer August 2015 - August 2016 BNC National Bank Overland Park, KSEDUCATIONDiploma - General Studies May 1989Hutchinson High School, Hutchinson, KS