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Click here or scroll down to respond to this candidateCandidate's Name
Palm Bay, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummarySeasoned Customer Care Manager with a proven track record at Radial and VX Engineering, enhancing customer satisfaction and leading teams to exceed KPIs. Skilled in problem-solving and Microsoft Excel, adept at transforming customer challenges into solutions. Recognized for building strong client relationships and fostering professional development within teams. Skills Customer Service Inbound Customer Service Call center experience Problem-solving abilities Data Entry Customer Relations Computer Proficiency Complaint Handling Microsoft Excel Worked for Cataldo Ambulance Worked for Tufts Health InsuranceWork HistoryCustomer Care Representative, 11/2012 to CurrentRadial Melbourne FlHelped large volume of customers every day with positive attitude and focus on customer satisfaction. Managed high call volume with exceptional professionalism and efficiency. Maintained a high level of product knowledge to provide accurate information and support to customers.. Navigated multiple computer systems and applications to find information. Utilized CRM systems to accurately track customer interactions and update account information. Logged call information and solutions provided into internal database. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions..Participated in training sessions for new hires, sharing insights on best practices in customer service excellence. Collaborated with cross-functional teams to resolve complex customer issues in a timely manner. Educated customers about billing, payment processing and support policies and procedures. Followed up with customers about resolved issues to maintain high standards of customer service. Responded proactively and positively to rapid change. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Exhibited high energy and professionalism when dealing with clients and staff. Created and maintained detailed database to develop promotional sales. Customer Care Manager, 09/2008 to 10/2012VX Engineering Melbourne FlImplemented effective quality control measures to minimize errors and ensure high standards of service. Enhanced customer satisfaction by resolving complex issues and providing timely solutions. Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.Conducted regular performance evaluations for continuous improvement and employee growth opportunities.Maintained client files with sales contracts, records of client interactions, client notes, and other information.Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.Established performance and service goals and held associates accountable for individual performance.Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. Mentored new hires, fostering growth and professional development within the team. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.EducationHigh School DiplomaWellesley Sr High School - Wellesley, MANursingBrevard Community College - Palm Bay, FL |
