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Lizzy Cayer Pensacola, FL Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEOBJECTIVEI am seeking an opportunity that encourages growth, learning & challenges alike. I enjoy the automotive industry because it allows me to empower customers, their vehicle is their freedom. I also enjoy empowering people, while simultaneously assisting business in growth via: process improvement and auditing. If a solution is not found inside the box, my instinct is to find solutions outside of it. If I do not have to say no to a client, customer or solution - why should I abandon the opportunity? PROFESSIONAL SUMMARY2.5 years actively working for a DealerGroup in Central Service, Central Ops and CRM & phone system onboarding, administration, configurations & management. Primary superuser for callflow management and integrations. Customer Success Management, to include management of Marchex & Pinnacle results, Reputation.com,, Customer First,Podium & more.Actively involved in 2 buy & sell to include Chevrolet Bessemer, CDJR Andalusia & Nissan Andalusia,7+ years working in multiple positions for successful AT&T Business vendor.12+ years working in inside sales, retention and/or telecommunications. Prior to starting my venture with inside sales, retention, quality assurance & management I gained experience as a Server, Line Cook, Hostess & Trainer, Deli Associate, Live-in Personal Assistant, Live-in Nanny & Behavioral Modification Specialist for children with processing disorders EXPERIENCEAllen Turner Chevrolet Pensacola, FLLead BDC Sales Please ask Sales lead mining Appraisal/ sales & appointment setting Vehicle video creationsSPURWINK SERVICES Chelsea, MEResidential Youth & Family Specialist November 2023- July 2024 Supported children & young adults with intellectual disabilities in daily living tasks Trained in TCI ( Therapeutic Crisis Intervention) & Ukeru to protect the children & staff during times of dysregulation Food prep, hygiene assistance & restraints as needed ** Facility shut down June 30th of 2024STEP ONE AUTOMOTIVE GROUP Fort Walton Beach,Central BDC Service & Customer Success Manager December 2020-August 2023 Onboarded as a central BDC service agent with call flow audits & promoted to management- (BDC Service) Promoted to Customer Success Manager thereafter Managed DealerFX configurations for 15+ dealer locations. Onboarded 17 dealergroups alongside xtime Built a Microsoft Sharepoint site for central BDC service agents ref, service criteria by loc.(ie: lift capacity, shuttle radius, recall part availability etc) Primary admin for the 3CX & TotalCX phone system. Assisted with onboarding (2) dealerships during buy & sell Worked with Directors to onboard and trial Brook AI, assisted with config per service as appropriate OEM compliance Instructed by service mgrs to continuously config. Dealer-FX(followed by xTime) to align set shop flow with approp. lift capacities, porter availability, etc. On-site 1-2 days weekly at multiple dealerships, Assisted with editing guides for central BDC service Onboarded (3) agents - Customer Success Team Podium/Reputation.comBEST INTERSTATE MOVING & STORAGE, LLC Boca Raton, FL Sales Account Manager January 2018-April 2019 Top 10% in acquisition sales for moving broker Effectively set customer expectations re: invoicing, move preparation & transit time Completed Quality Control requirements pre-move to reduce customer complaints Obtained inventory - customer education & review Followed up with customer throughout pre/post move processes. Received positive reviews from customers once move completed and/or use discovery to understand root cause for customer dissatisfaction resolve before ending communications ACCESS COMMUNICATIONS GROUP (ACG) Boynton Beach, FL AT&T Corporate Business Acct Mgr (SBS/NBM) Sept 2010-Mar 2017 Top 5% in sales for majority of my tenure Assigned to a group of AT&T Business Customers with multiple accounts Responsible for account maintenance in ref. to billing(urgent), renewal dates & migration advisories Direct customer contact and resolution mgr for AT&T Office of the President escalations Acquisition and new assigned customers intro - target assigned customers specific to Fiber upgrades Responsible for downloading lead lists (SART) of my assigned accounts based on products, current billed products, and location, as well as placing my own orders (ROME/LSCRM/Phoenix), Notating customers accounts as applicable(BOCRIS/ACIS/BOSS), reconciling monthly posted (sales) results with submitted and correcting errors on rejected orders. Also identified and notified customer accounts appropriate for migration to managed Fiber Quality Assurance Mgr (VCTG/Sm. Business vendor sales) Sept 2010-Mar 2017 Supervise/train up to 4 QA agents simultaneously - QA hire screening Vendor employee (agents/management) education of AT&T legal compliance requirements & updates Send up to 150 calls daily to client daily- Monthly results affected vendor pay out. Internal & client initiated audits completed.o SKILL SETSo 65+ WPMo Friendly, coachable & motivated!o Microsoft Office Suite (Excel, Word, Powerpoint, Sharepoint, etc.) o Customer Service focused  skilled in root-cause-analysis o Solution sellingo Process focused with a passion for problem-solving o CRM & Phone System Administrationo PS: I walk faster! (sense of urgency)