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Click here or scroll down to respond to this candidateCandidate's Name
Minneapolis, Minnesota Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESUMMARYAn energetic and driven Customer Relationship Specialist, with a sports-minded mentality, excelling in benefits administration, logistics, and customer support. Known for delivering outstanding client experiences and exceeding performance goals, while collaborating with teams to streamline processes and achieve results. A proactive problem-solver, with relentless energy and focus, always pushing for continuous improvement, enhanced client experiences, and success in every customer interaction.Excellent Verbal and Written Communication Strong Interpersonal Skills Collaborative Specialized Knowledge Reliable Accomplished Sales Support Troubleshooting Document ManagementEXPERIENCEWEX, INC., RemotePre-Tax Benefits Counselor, 2019-2023Answered enrollees' questions and troubleshot issues in pre-tax benefits related to Flexible Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts.Reviewed submitted documentation submitted by users for authentication.GOLDENCARE USA, Plymouth, MinnesotaLicensed Sales Producer - Contractor, 2018-2019Acquired insurance license and sold Medicare Advantage, Supplement, and Part D Prescription Drug Plans to individuals currently or soon to be enrolled in Medicare Part A and B.Sold 50 Medicare Supplement policies in three months.FEDERAL EXPRESS TRADE NETWORKS, Bloomington, MinnesotaLogistics / Customer Service - Contractor, 2017-2018Followed up on past orders to obtain missing information.Updated database, generated Excel reports, and tracked orders from China to the customer facility.SATELLITE INDUSTRIES, Plymouth, MinnesotaSales Support Specialist - Contractor, 2017Answered phone calls from current and prospective customers, responded to e-mails, and provided customers with product information, including entering product quotes into CRM.Interacted with customers to provide sales support on all four product lines, product lead times, freight quoting, and customer records.Sent appropriate form letters and tax exemption certificates to customers.Followed the order-entry process and provided order management from order receipt through order shipping.Entered customer complaints and referred unresolved customer grievances to designated departments for further investigation.Processed customer returns and credit memos.MEDICA, Minnetonka, MinnesotaGovernment Health Plan Programs Specialist Representative II - Contractor, 2016-2017Received inbound calls from Medicare Medica members.Supported the Medica member population by responding to questions, concerns, issues, or problems regarding the health plan.Navigated multiple computer applications and ensured complete and accurate documentation.LIFETOUCH INC., Bloomington, MinnesotaInside Sales / Strategic Development Representative, Pre-School Division, 2014-2016Worked on various marketing and sales test programs in the pre-school and sportography divisions.Called for the sales division to pre-schools across the U.S., primarily in the Greater Los Angeles, California, area.Served as appointment scheduler for sales representatives.ADDITIONAL EXPERIENCEVOLKART MAY, Minneapolis, Minnesota, B2B Representative, 2011-2013. Scheduled face-to-face, phone, or web demonstration appointments with qualified decision-makers. Segmented customers and prospects to better target direct marketing initiatives. Collected survey specific information (including verbatim responses) from a statistically valid sample size, including customer satisfaction surveys, values and attitudes, and market share studies. Verified and updated business information prior to direct-mail or e-mail marketing initiatives.FAIRVIEW HEALTH SERVICES, Minneapolis, Minnesota, Patient Information Supervisor, 2010-2011. Supervised a staff of 17 patient representatives and unit team coordinators. Mentored, coached, and disciplined staff. Managed staff daily workflow. Built and maintained physician work and vacation schedules. Conducted monthly staff meetings to review current and new processes.PARK NICOLLET HEALTH SERVICES, St. Louis Park, Minnesota, Patient Business Office and Registration Supervisor, 2002-2009. Implemented a new registration process to all specialty clinics. Participated in rapid process improvement workshops -Kaizen (Lean) process improvement. Managed and implemented new patient prepay process to all specialty clinics with Park Nicollet Clinic. Oversaw 17 insurance selection specialists and staff members. Met weekly with the registration management staff to discuss updates and processes. Performed annual reviews for all staff. Implemented a new real-time registration process.AUER STEEL HEATING SUPPLY COMPANY INC., Commercial Sales Representative - Twin Cities / St. Cloud Region, 1999-2002. Served existing and new commercial HVAC clients. Supplied product information and updates on current equipment for replacement and or new construction projects. Supported the outside sales staff with estimations and product information. Increased commercial sales 40%.EDUCATIONUNIVERSITY OF MINNESOTA, Minneapolis, MinnesotaBachelor of Applied Science, Business AdministrationCOMPUTER SKILLSMicrosoft Office Suite, Salesforce, ODM, Freightview, C.H. Robinson, Alegeus, InContact, Various CRMs |
