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PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service ProfessionalWell-respected for ability to take initiative. Excellent communication and written skills. Attentive to detail, able to quickly and effectively prioritize to meet deadlines, and an independent thinker. 23 years of professional work experience providing one of a kind customer service.Sales and Customer Assurance: Excellent communication skills including greeting, listening and assessing desired request to satisfy needs Able to confront dissatisfied customers, settle them and provide resolution Effectively increased customer sales in various positions High volume, fast paced customer service skills Received, routed and responded to incoming and outgoing calls Processed payments and recorded amounts payableOffice and Technical: Ability to operate various office equipment such as cash registers, telephone, and Microsoft Office Suite Responsible for handling large amounts of cash and preparation of bank deposits Intermediate typing skills and data entry.Personal and Self-Management: Thrive on challenging tasks in office environment Highly organized and dedicated with positive attitude Excellent written and oral interpersonal communication skills Perform multiple assignments under pressure and consistently meet daily deadlines. EducationEverest University, Orlando,FL South CampusRegistered Pharmacy Technician Diploma 11/2012 Registered Pharm Tech License exp 12/31/2022. Chipley High School Chipley, FL High School Diploma May 1990 Work HistoryCHARTER COMMUNICATIONS November 2023 to August 2024 Retention Sales answering incoming calls to retain business with promotions and resolve issues. Ambetter Health Insurance Remote Worker 11-14-22 to 10-18-23 Customer Service Advocate assisting members calling to get assistance with billing, claims, provider updates and technical issues etc. Experience with Omni operating systems and operating multiples screens and programs at once.Carenet Health Intake Specialist Work From Home 04/2020 to 03/2022 Calling members to complete surveys for medicaid insurance to provide the best experience for the members with Molina Health Care.Gap of employment was due to life event change and staying at home mom. Acaria Health Specialty Pharmacy Orlando, FL 12/2015 to 04/2016 Patient Care Coordinator Calling patients to set up delivery of specialty medications. Assist with other operational needs process test claims and answer questions about some insurance information and or copay assistance. Omni operating system experience. Gaps of employment was to stay at home with son and assist ex husband with Estate. Walmart Health Services Orlando, FL 05/2013 to 12/2013 Registered Pharmacy Technician Mail Order pharmacy operating McKesson machines. Facility filling mail order scripts for the Southeast up to 30000 a day. Gaps was to Go back to school for Pharmacy Technician Diploma and take care of sick son. Walt Disney World Lake Buena Vista, FL 11/1992 to 03/2009 Boat Transportation 1992-1999 Central Reservation Office (Sports Reservation Agent) 1999-2002 Front Desk Customer Service Representative 2002-2009 Transporting guests around the Magic Kingdom resorts.Trained new employees on the Ferry Boats and facilitated Disability Etiquette Training Classes. Worked in the transportation office assisting cast members and management with radios clocking in and calling to work overtime. Making reservations for sporting events,dining,golf, cruises, car and air travel. Assisting the coordinators that were booking large groups for the Sports complex. Working various areas of the parks to assist with conventions and special events. Checking in/out guests answering park questions and billing inquires,and set up wake up calls to enhance the guest experience. References upon request. |
