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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY:Excellent computer and data management skills including Outlook, Microsoft Suite, PeopleSoft, Kronos, AS/400 and Tax preparation programs. Exceptional phone and online communication skills, including increased customer service. Dynamic person with strong analytical, technical proficiency and proven leadership skills throughout the workplace and within the community.PROFESSIONAL EXPERIENCE:OPENLANE/Kar GlobalOperations Support Title Arbitration Kansas City, MO May 2023 PresentServe as first point of contact on phone calls for all title arbitrationManage and process vehicles sold through auctions, private markets or car dealership submitted title arbitrationDetermine what can be arbitrated within 45 days of vehicle sale date based upon OPENLANE, policies and guidelinesInitiate voided sales along with return transportation to both the Backdown and Transport team, back to selling partyNegotiate between buyers, sellers or account representatives price adjustment off the vehicle sale price, submit agreed upon price adjustment to the accounting and buyer's floorplan team; along with ensuring the transaction reflects the adjustmentTrack, monitor and follow up daily on all arbitrationsRequest and determine vehicle condition exterior, interior, wheels and odometer reading before return of vehicle back to original sellerReview and calculate the amount owed for excessive mileage; determine recondition reimbursement for vehicles over 180 days without a titleReview and check for accuracy of all title, duplicate title, power of attorney, lien release, reassignment, transferred ownership, VIN verification, current vehicle inspection, California penalties were current, correct mileage on all paperwork were complete to make a marketable title for Department of VehicleMaintain title knowledge for all 50 state laws, penalties, registration and feesAbility to worked closely with title processing team, title issues team, sellers and buyers representatives until operations received a marketable title to close out title arbitration; or buyer retain vehicle without titleAbility to handle multiple assignments simultaneously and meet operations deadlinesNations BenefitsMember Experience Onboarding and Development Overland Park, KS September 2022 April 2023Serve as first point of contact for the client relationship, human resources, and all executive leadershipMaintain in-depth knowledge of assigned business goals and key executive project summary report weeklyConduct regular, standing meetings with customer executives, internal business partner and the client executivesSupport efforts related to recruiting, employee development and training in the clients systems/communicate to ensure new hires flow smoothly for a successful training at start of training dateMaintain new hires attendance and payroll while in training to ensure accurately paid on timePrepare and submit all new hires timely for credentials before training along with prepare and submit all terminations timely to deactivate credentials within the client United Healthcare systemsCommunicate effectively and efficiently with human resources/new hire to ensure all onboarding private information were complete prior to offer letterExercise high level of critical thinking to find credentialing errors affecting training start date/nesting into full production with the clientMonitored closely executive project summary report, projected headcount, and production completion status of business partner for the clientResolved Human Resources/Five Point Survey errors, Workforce/IEX agent skill setting, all new hires call setting in GenesysWeekly BSLs meetings on any IT escalation issues affecting call center production until resolvedPerform intensive audit recordkeeping such as Excel Workbooks, Excel Templates and files are accurate for reporting to the client and partnersProvide support and advice to internal stakeholders on a range of policies, agreements, and processesWork independently with key stakeholders to identify and address client needs in collaborative approachPartner with leaders to develop strategies to further their business objectivesWork with leaders to embed team structures, role clarity and role alignment within the organization for WorkForce/IEX settings, alignment in TRIO systemAudit new hires profile to ensure correct settings in Qfinity, Genesys and Optum Grid Card to access United Healthcare systemsProactively initiate with human resources processes and drive engagement while providing a positive experience for the clientAxelon / Charter CommunicationsFraud Investigator Kansas City, MO January - August 2022Handle various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customersLeverage resources to support the identification and initiation of fraud or abuse investigations, ensure relevant information is appropriately collected, analyzed, and documentedRequests additional caller documentation. Completes investigation/documentation and provides communication back to the callerBring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemesEvaluate, process, and document identity theft and customer validation claimsUtilize defined metrics for tracking and reporting. Adapts procedures, processes, tools, equipment, and techniques to accomplish the requirements of the positionCity of Kansas City Water ServicesCustomer Service Representative Kansas City, MO June 2019 - January 2022Receive test forms from either fax, postal mail, email, or hand delivered to the Backflow officeAnswer all incoming calls, responsible for 6 managers front of house deliveries, construction contractors and vendorsGenerate and issue letters residential/commercial test due along with testing forms for the entire Kansas City areaReceive, scan, and data entry all residential /commercial backflow test reportsCreate service request orders for Backflow Inspectors backflow verification, surveys, and exemptions for the Kansas City areaGenerate all appointments and field work for the backflow inspector's daily operational outside workInput Field Guys daily field trip sheets of all backflow inspections, surveys, hydrant meter installation and removalsIssue all hydrant meters invoice to billing for contractual ending charging, hydrant stolen rate, water hydrant repair/shop fees and ending water consumptionCreate a team-oriented work environmentMonitor and update daily water hydrants excel spreadsheet of the entire Kansas City area for supervisors and superintendent leadership teamWork closely with supervisor, city backflow inspectors, superintendent, and leadership team to monitor effectiveness of workflow and technical issues of computer systemsWork closely with Backflow inspector along with engineered Kansas City map to verify all backflow registration numbers are properly correct per residential/commercial propertyOffered suggestions to the TOKAY System Leadership Board, Kansas City Financial Leadership Board,Supervisor, Kansas City Superintendent, and IT Leadership Board successfully executing new TOKAY system (January 2021)Assisted in developing and mentoring newly hired employeeFacilitate all meetings with supervisor and backflow teamVA Medical Center Kansas City, MO September 2017- Retired October 2017Medical Support SpecialistScheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, re-scheduling patients appointments and/or consultsEntering no-show informationMonitoring the electronic wait list; preparing for clinic visitsMonitoring both inpatient and outpatient appointments for Gastroenterology ClinicVerifying and updating demographics and insurance informationProcessing all emergency and non-emergency transfers to other VA facilities or private hospitalsInteracting with both internal and external customersEstablishing and maintaining medical outpatient and inpatient charts as well as administrative recordsVerifying third party insurance and updating information in the Insurance Capture Buffer (ICB) systemUnited States Postal Service Kansas City, MO December 2016-December 2016PSE-Mail Processing Clerk (Holiday Employee)Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers were in place; Followed established safe work methods, procedures, and safety while on dutyPerformed all the following duties: loaded mail onto automated equipment; entered sort plan and started equipment; monitored flow of mail to ensure continuous feed; swept/separated mail from bins/stackers; and stopped equipment when distribution run or operation completed; ran machine reports, cleared jams and contacted maintenance for assistance when requiredSorted mail from bins or separations and placed into appropriate trays or containers for processing; dispatched operating plans and schedules at the instruction of supervisors; verified all mail to ensure sortation accuracyH&R Block Kansas City, MO June 2015-September 2015 Payroll Specialist (Seasonal)Performed daily payroll function for tax offices and corporate headquarters (seven cycles)Analyzed and resolved adjustmentsDeveloped report templates; ran queries and reports including payroll accounting balance reportsManaged adjustments, corrections and deductions including garnishments, tax levies, student loans and 401kInteracted with banking institutions to establish and maintain accurate routing and account informationManaged workflow to ensure all payroll transactions were processed accurately and timelyInternal Revenue Service Kansas City, MO January 2010- May 2015 Tax Examiner Specialist (01/2010-05/15)Received large volume of taxpayer correspondence; analyzed situation to determine method of processing including research of individual accounts and applicable regulations.Performed high volume of data entry dailyManaged special projects involving data management and routing; team leadership as assignedEstablished payment plans for delinquent taxpayersAchieved company service level standards for collectionsMaintained current knowledge of regulations and guidelinesProvided technical assistance and guidance to individuals and businesses regarding tax obligationsResolved taxpayer disputes and delinquent issuesResponded to taxpayers questions and complaintsMade determination if taxpayer qualified for currently non collectible statusAnalyzed, reviewed, and adjusted tax accounts and amended returnsPerformed function in complex coding environmentEstablished installment agreements and generate refundsResearched, reported, and resolved (to the extent possible) identity theftMaintained current knowledge of tax regulations, guidelines, and statutes of limitationsResearched, retrieved, and responded to taxpayer requests for tax year filingsExceeded daily production goalsResponded to requests from employers, governmental entities, universities, and banksNCO Financial Group Lenexa, KS April 2009-April 2010Quality Coach/Customer Service AgentAssisted customers of Target, Lacoste, BEBE, and Benefits Cosmetics with order placement, tracking andregistriesHandled escalated inbound/outbound technical callsPerformed up sales function when communicating with customersPromoted to quality coach monitoring calls of 17-26 agents on daily basisProvided coaching to agents not meeting call standardsEDUCATION:National American University (2 years) Accounting, Kansas City, MOTad Technical Institute, Kansas City, MO Business Computer ManagementProfessional Development:Women's Employment Network, Kansas City, MO January 2016 - February 2016 Certificate of Graduation: Career Transition |
