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Click here or scroll down to respond to this candidateCandidate's Name
Henrico, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEKnowledgeable and dedicated customer service professional with extensive experience in the Financial and Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Work ExperienceDocument Export SpecialistOcean Network Express.-Richmond, VAJune 2023 to January 2024Working with shipping vessels internationally in regards to onboarding cargo, making sure all documents have been received, and to make sure shipping regulations were followed to avoid delays at port. Transfer AgentCommonwealth Fund Services.-Richmond, VAOctober 2022 to June 2023Commonwealth Fund Services, Richmond, VA Met with members to understand goals and recommend solutions to t specic needs. Targeted accounts at senior and executive levels and secured funding for future initiatives. Educated and worked with clients on ROI terms to nd accurate solutions. Collaborated with clients to maintain relationships and provide customers with thorough support and guidance. Created and implemented strategic trading approaches. Customer Service RepresentativeT-Mobile-Richmond, VAJanuary 2022 to April 2022Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Used consultative techniques to understand customer needs and make strategic referrals to business partners. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers. Resolved concerns with products or services to help with retention and drive sales. Bankruptcy Specialist IITruist Financial.-Richmond, VAMay 2015 to April 2022Responsible to ensure timely and thorough processing of active mortgage bankruptcy accounts Monitors status of active mortgage bankruptcy accounts and orders all necessary supporting documentation Adhere to State, Local, andFederal Law Federal, State and Local Bankruptcy laws, internal compliance standards, and investor, insurer, and agency guidelines Bankruptcy Reports including Rearmation's, Motion For Relief, and established other reports as needed Very fast passed environment Meeting or exceeding assigned time frames to complete these Reports. Handled 70-80 accounts daily. Loss Mitigation Specialist IICiti-Richmond, VAJuly 2014 to June 2015Performed excellent customer service, and varying options to clients behind on their account status or delinquency. Working out options both benefitting the client and company. Identified and addressed early and late-stage collections requirements, volumes, issues, and timelines for portfolio or group of portfolios. SAFE exam Certified MLO licensed through NMLS. Recovery SpecialistRBS Citizens.-Richmond, VADecember 2013 to July 2014Provided customer service and collections of delinquent mortgage payments in fast paced call center environment. Built relationships with clients in order to establish nancial options that would benet client and company. Managed between 80-100 calls per day. Loss Mitigation Specialist IICiti-Richmond, VANovember 2011 to June 2013Performed excellent customer service, and varying options to clients behind on their account status or delinquency. Working out options both beneficial for the client and company. Identify, and addresses early and late-stage collections requirements, volumes, issues, and timelines for portfolio or group of portfolios. SAFE exam certified MLO licensed through NMLS Worked with Clients provided options for 60-80 homebuyers per month Store ManagerSouthland Corporation.-Richmond, VAOctober 2010 to July 2011Developed employees to achieve company goals while managing retail store. Maintained positive and professional customer service-oriented attitude. Strengthened team dynamic and achieved optimum levels of service by effectively motivating, and training coworkers. Controlled all cash flow and financial reporting for the store. Kept store revenue within 80-95% of adherence. Recovery Specialist ManagerSUNTRUST BANK.-Richmond, VAMay 2007 to October 2010Recovery for late-stage delinquent auto loan, credit card, and equity line accounts. Successfully traced customers attempting to evade loan payments. Used all available tools to illicit information pertaining to whereabouts of skips. Coordinated and documented each step of recovery process. Collected, on average, 95% to goal consistently monthly.EducationSome College in EconomicsThe College Of The Albermarle. - Manteo, NCJune 1990 to September 1991Skills with outgoing, positive demeanor and proven skills in establishing rapport with Complaint resolution Operation Financial Analysis Analyze Data Cash handling Forecasting communication Articulate, energetic and results-oriented with exemplary passion for Retail Management experience in the Financial and Telecommunications industry. Solid team player developing relationships, cultivating partnerships Store Management Experience Excellent written and oral clients. Motivated to maintain customer satisfaction and contribute to Analyze Data Knowledgeable and dedicated customer service professional with extensive Microsoft Word General Ledger Reconciliation Maintaining Records Account Management Data Entry Telephone etiquette Documentation review Accounting Customer service Microsoft Word Bank Reconciliation Restaurant experience LeadershipCertifications and LicensesMLO LicenseFood Handler CertificationDriver's License |
