| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE Federal Way, WA Street Address EMAIL AVAILABLEExperienced Business Analyst/Manager with a nearly 10-year track record of consistently producing and delivering business process and strategies. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Strong Data Security Mapping Knowledge Strong technical writing / documentation Ability to multi-task in a fast-paced environment Ability to translate raw data into readily consumable and professional reports in SQL Excellent with the Application Lifecycle management system (ALM) Strong Knowledge of Deployment testing and Regression Testing Scheduling and Conducting meetings with Clients, PMO, Design, IT, QA, Developers, and BA Teams Strong leadership abilities Excellent Implementation of turning Test Cases into processes and procedures, Requirements, and FRS s
Strong Risk assessment using methods to identify risk, probability, impact and how to mitigate those risks Strong knowledge of Microsoft Office, Excel, SQL, Quick Sight, Tableau, Visio, Azure Deve Ops, JiraPROFESSIONAL EXPERIENCEBusiness Analyst/Project Manager, Aperia, Addison, TX August 2019-Present Managed client accounts, relationships, main point of contact for day-to-day operations, issues, escalations, and projects as a primary analyst. Ensure collaborative outcomes by establishing and promoting strong client partnerships. Conduct requirements definition sessions, define entity relationships, and contribute to SDLC as needed. Develop requirement specifications for enhancements to the Electronic Payment Processing product line. Perform lead analyst role on project team for complex, high profile projects when multiple Business Analysts are assigned. Coordinate product deployments and write release communications for exceptions and monthly releases for the business and clients. Work collaboratively with PMO, Design, IT, Development, QA, and Business Analysis teams Participate in QA Testing process and issue remediation. Support client UAT and issue remediation daily. Act as a SME for product line and conduct training sessions as appropriate. Monitor application backend processes and work with appropriate teams to resolve issues in an extensive ETL environment. Run data queries to aid in requirements gathering and client support. Run data queries to identify customer billing issues and recommend solutions based on contractual obligations. Responsible for the successful definition, testing, management, and launch of product modules. Extensive experience with QA use cases, QA testing, and Bug Tracking tools. Excellent written and interpersonal communication skills. Excellent programming experience and writing complex T-SQL queries. Well versed in the use of Microsoft Office suite of products including Word, Excel, PowerPoint, and Visio. Perform focused security risk assessments of the enterprise, business processes, and information systems. Presented solutions in client and Member overview sessions, focusing on end-user concerns.
Responsible for source and version control of data masking for clients and members personal information and security systems could not be hacked.
Proven ability to influence management, executives and other stakeholders from all areas of the business, without direct reporting line authority. Aiding in a consulting capacity to clients in resolving regulatory enforcement actions or remediating known compliance deficiencies.Mortgage Compliance/Auditor Consultant, Protiviti, Addison, TX January 2018-July 2019 Developing recommendations and reports based on audits and presenting these ideas to the Governance, Risk, and Compliance Committee. Aiding in a consulting capacity to clients in resolving regulatory enforcement actions or remediating known compliance deficiencies. Experience working with state and federal legal and regulatory agencies Strong working knowledge of federal laws and regulations governing residential mortgages, such as (but not limited to) Fair Lending, ECOA (Reg. B), TILA (Reg. Z), RESPA (HUD s Reg. X), HMDA (Reg. C), Homeowner s Protection Act and Flood Disaster Protection, TCPA, FDCPA, including the ability to apply these requirements to business practices and systems. Review documents for exceptions within escrow mortgage loan files to make sure the borrower was not charged unnecessary fees. Well versed in the use of Microsoft Office suite of products including Word, Excel, PowerPoint, and Visio. Aiding in a consulting capacity to clients in resolving regulatory enforcement actions or remediating known compliance deficiencies. Solid knowledge of process re-engineering and methodologies, including flow charting. Excellent written, verbal communication and relationship management skills. Maintained an enterprise audit finding matrix to include corrective action plans and internal testing of corrective action timelines. Planning and/or performing internal audits in adherence to the audit cycle. Overseeing of the quality control function with respect to Client guidelines to ensure accurate quality.
Performing loan reviews and audits on hazard, flood, private mortgage insurance, HO6 insurance, County tax, and City taxes for timely disbursements.
Assisting with the management of litigation processes related to BSA/AML/OFAC/Dodd-Frank laws and regulations and liaisons with outside counsel as required. Managed the underwriting, loan origination, mortgage lending, and loan process for VA, Conventional, FHA, etc loans.
Reviewed files for completeness and adherence of fees and compliance with TRID regulation. Researching discrepancies in loan accounts and interpreting state laws and guidelines.
Reviewing and calculating escrow accounts for timely disbursements. Auditing escrow analysis statements for escrow payments, accuracy of escrow cushion, and accuracy of surplus, shortage, deficiency calculations, surplus refunds, and shortage/deficiency distribution.
Review and validating refunds in escrow accounts and calculating balances. Auditing and reviewing accounts for private mortgage insurance termination and Lender placed insurance and the fees.Business Analyst/Quality Control, Hewlett Packard, Plano, TX February 2016 December 2017 Worked at MERSCORP Holdings, Inc. (Mortgage Electronic Registration Systems Corporation) who owns the MERS System; a national, electronic-registry system that tracks the changes in servicing rights in registered mortgage loans. Effective communication skills to ensure deliverables met expectations with both internal and external stakeholders was critical to my success.
Working with developers to Write SQL Scripts and SAS with changes and exceptions needed for the MERS operating systems. Well versed in the use of Microsoft Office suite of products including Word, Excel, PowerPoint, and Visio. Perform focused security risk assessments of the enterprise, business processes, and information systems. Assisting with the management of litigation processes related to BSA/AML/OFAC/Dodd-Frank laws and regulations and liaisons with outside counsel as required. Acted as a point of contact to the compliance and business employees on legal inquiries involving U.S. state licensing, legislative activity, Consumer Financial Protection Bureau and Reg. E issues, escheatment, and BSA/AML/CFT compliance matters. Escalated issues to Associate General Counsel as necessary. Maintain the information security risk register to document new risks and follow-up on remediation actions for existing risks to the MERS system. Design and conduct valid and reliable risk assessments based on the FAIR risk analysis methodology. Align security policies and standards to industry regulations, standards, and compliance requirements for stakeholders and clients. Worked with Business Users and Information Technology associates, elicits and documents business and functional requirements, using cases as appropriate for the projects implementing through Waterfall/Agile methodology. Completed Suspicious Activity Reports (SAR) and obtain approval from AML Compliance Officer. Use Automated and manual testing using JIRA to keep the User Acceptance Testing (UAT), Production, and Quality Assurance (QA) systems in compliance. Perform testing on various software, telecom, and reporting systems.
Creating and editing Business Requirement Documents (BRD s) for testing and configuring the MERS system Served as the first point-of-contact for both internal and client stakeholders. Reported status and obstacles to project leadership. U Complete Suspicious Activity Reports (SAR) and obtain approval from AML Compliance Officer dated and conducted reviews of release documentation. Experience working in different phases of Systems Development Life Cycle (SDLC) in Waterfall and Agile/Scrum Presented solutions in client and Member overview sessions, focusing on end-user concerns.
Conducted regression and integration testing and signed-off on each sprint and completed some user stories.Business Analyst/ Quality Control, JP Morgan Chase-Military Services, Coppell, TX August 2011 February 2016 Reviewed and analyzed organization business needs for the Military, Regulation B and Regulation X line of business while coordinating Executive level management meetings. Ensured internal and external production, audits, Service Level Agreements (SLAs), and quality standards met with system and process enhancements developed from changes to the EPIC system. SME on the EPIC (Employee Performance Information Center) system. Monitored testing results from the internal auditing process. Worked with Business Users and Information Technology associates, elicits and documents business and functional requirements, using cases as appropriate for the projects implementing through Waterfall/Agile methodology. Well versed in the use of Microsoft Office suite of products including Word, Excel, PowerPoint, and Visio. Handled exception items, resolved complex issues, and oversaw departmental projects. Delivered SharePoint programs including troubleshooting and performance tuning. Worked closely with the Internal Controls, Operations, Business, and IT to resolve financial / operational control issues. Use Automated and manual testing using JIRA to keep the User Acceptance Testing (UAT), Production, and Quality Assurance (QA) systems in compliance. Acted as a point of contact to the compliance and business employees on legal inquiries involving U.S. state licensing, legislative activity, Consumer Financial Protection Bureau and Reg. E issues, escheatment, and BSA/AML/CFT compliance matters. Escalated issues to Associate General Counsel as necessary. Managed the underwriting, loan origination, mortgage lending, and loan process for VA, Conventional, FHA, etc loans.
Reviewed files for completeness and adherence of fees and compliance with TRID regulation. Provided clear, strategic updates regarding issues requiring timely escalation and resolution. Used techniques such as sampling, model building, and structured analyst to ensure solutions are efficient for the Military, Regulation X and Regulation B departments. Responsible for quality control and quality assurance testing for military programs including research and partnering with other businesses to meet project deadlines. Coordinated with business managers and business line control leads so all issues were addressed to create functional designs across applications.
Used PowerPoint presentations created from excel sheets and SharePoint sites for weekly and/or monthly communication of audit findings to senior management. Creating and editing Business Requirement Documents (BRD s) for testing and configuring the MERS system. Developing testing methodologies to evaluate the adequacy of controls and documenting the results of the evaluations. Experience working in different phases of Systems Development Life Cycle (SDLC) in Waterfall and Agile/Scrum.Automobile Loss Mitigation Specialist, Capital One, Plano, TX December 2010 August 2011 Primary contact for customers and approved third parties regarding internal and federal modification plans.
Managed all confidential correspondence for customers.
Provided collections services to avoid credit default claims.
Conducted research and resolutions of account escalations regarding vehicle loans and default steps.
Liaison between customer, collections, and repossessions departments or counseling.
EDUCATION & TRAINING Master of Science: Organizational Psychology, University of Phoenix, Dallas, TX Bachelor of Science: Criminal Justice, University of Phoenix, Seattle, WA |
