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Click here or scroll down to respond to this candidatePage 1 of 2Candidate's Name
C: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLECustomer Service Lead bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.Professional ExperienceAssistant Store Manager Great American Cookies, 2023 Present Scoops cookies for the day Prepares cookie cakes for the week Greets and serves customers Counts safe and registers daily Maintains high standards of cleanliness for the store Fills out projection sheets for the morning prep General Manager in Training Claires, 2022-2023 Supervised morning / night shifts Ensured accurate safe / drawer counts Completed planogram changes Monitored daily sales Analyzed store sales trends vs company goals and made weekly plan changes accordingly Maintained daily communication with district manager through emails Handled customer complaints Pierced ears of people aged 3 months - 80 years old Kept piercing station stocked and store cleaned in the beginning and end of the shift. Changed signage to ensure that it is up to date with company requirements. Lead Store Associate, Aldi, 2020 - 2022 Supervised morning / night shifts, ensured the fullness and cleanliness of the store Placed orders for merchandise, completed inventories and ensured that there was complete and accurate signage Greeted customers, helped locate merchandise and suggested suitable options and offered each customer top-notch, personal service to boost sales and customer satisfaction Maintained customer satisfaction with quick and professional handling of product returns Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing productsGeneral Merchandising Team Member, Target, 2020 - 2020Page 2 of 2Candidate's Name
C: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEProfessional Experience (contd) Worked with department managers to maintain adequate inventory for regular and promotional demand time frames Pushed and stocked product in multiple departments and consistently met time targets Kept sales floor clean and well-stocked for customers, helping to drive consistent sales with professional arrangements Ensured the cleanliness of the sales floor, moved merchandise from the back room onto the floor, and restored stray merchandise back to their respective locations Service Manager, Chipotle Mexican Grill, 2016 - 2020 Engaged in managerial duties such as training staff, calling in staff for coverage, making prep sheets for the day, placing food orders, logging invoices, counting and balancing cash registers, counting the safe and inventory Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service Purchased adequate quantities of food, beverages, equipment and supplies, reconciled cash and credit card transactions to maintain accurate records Led and directed team members on effective methods, operations and procedures Early Morning Freight Worker, Kohls, 2016 - 2016 Prior to store hours, unloaded merchandise from freight and organized onto racks Moved merchandise to the sales floor in a timely manner while also assisting customers and being attentive to calls for a cashier Provided customer service by acknowledging the customer, identifying customer needs, assisted with purchasing decisions, locating merchandise, resolving customer issues and concerns and promoting products and services while maintaining a safe shopping environment Seasonal Associate, Macys, 2015 - 2016 Stocked the sales floor, marked down items and placed them in designated areas Assisted in picking, packing, and shipping merchandise to fulfill digital customer orders Adhered to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures Delivered optimal merchandise execution presentation through merchandise placement, execution, and style, including visual elementsLine Server, Hometown Buffet, 2015 - 2015 Ensured that food at station stayed stocked and clean for customer use Prepared salads and fruit cups for customer consumption Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction Kept work and food areas pristine to meet presentation and food safety requirements Page 3 of 2Education & CertificationsHigh School DiplomaCalifornia Food Handlers Certification, 2020 (expired) Coursework in Psychology and Social GrowthRelevant SkillsCustomer Service / Marketing / Leadership / Management & Supervision / Driving Sales / Upselling / Administrative Support / Issue & Complaint Resolution / Merchandising / Training & Mentoring / Cultural Awareness / Productivity Standards / Information Updates / Microsoft Office Suite: Word, Excel, PowerPoint, Outlook / Google Suite: Docs, Sheets / Photoshop / Point of Sale (POS) / Zoom / Social Media / Data Entry / Lateral Thinker / Active Listener / Team Player / Effective Communicator / Troubleshooting / Adaptable / Time Management / Customer Focused / Empathetic & Understanding |
