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Courtney N. HyltonStreet Address  Dreiser Loop Apt 20H Cell phone: PHONE NUMBER AVAILABLEBronx, NY Street Address  EMAIL AVAILABLECUSTOMER SERVICE PROFESSIONALDependable  Personable  Communicator  Detail-Oriented RELEVANT EXPERIENCEFedEx, Elmsford, NY November 2018  PresentCourier/Package Handler Provide extensive customer service and foster positive working relationships with customers by responding to their questions and concerns. Define the quickest route to delivery addresses; demonstrates ability to read maps and plan routes as intended Consistently shows organization by ensuring an accurate receipt and accountability system is maintained for all deliveries. Operate hand-held scanner for scanning outgoing packages. Adhere to all security policies to keep customer documents secured and protected. Signature Flight, Westchester, NY January 2017  Present Customer Service Specialist Deliver a proactive, personalized service experience to Private and Corporate Aviation clientele. Process over 50 customer invoices daily. Coordinate essential aircraft services, such as fuel and hangar storage. Consistently boost sales because of the effective promotion of premium programs and services. Signature Bank, New Rochelle, NY October 2012  January 2017 Teller Greeted customers with a smile and promptly. Prepared cash installments for the ATMs, Vault, and night deposits. Completed customers daily, check cashing, deposits, bonds, and bank checks. Scanned cashed checks and deposits paid slips to customers accounts. Balanced out the registers and vault for the end of day closing procedures. Assisted bank and loan officers with Excel-generated reports for daily procedures. Trustco Bank, Elmsford, NY November 2008  October 2012 Head Teller Supervised two bank tellers and ensured full compliance with all policies and procedures. Proficient in preparing, checking, savings, and CD accounts. Assisted with mortgage applications and bond preparation. Completed cross-selling and product training for new tellers. Diverse call handling experience  inbound and outbound customer service and sales Excellent interpersonal and communication skills  written and verbal Effective time management skills Ability to work well with others, in both supervisory and support staff roles Proficient in Microsoft Office Suite  Word, Excel Outlook, and PowerPoint Skilled in Project Management, Scheduling, Report Preparation, Marketing, and Sales Warm and friendly personalityHome Depot, Bronx, NY February 2007  July 2007Sales Associate Oversaw front office operations and provided impeccable customer service. Completed opening and closing procedures for cash registers and daily cash drops. Maintained thorough knowledge of store merchandise and weekly sales. Provided training to recruits for cash handling, store policies, and good work ethics. EDUCATION AND CERTIFICATIONSCity Investigative Security School April 2012Security Guard CertificationChristopher Columbus High School January 2007High School Diploma