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Click here or scroll down to respond to this candidateCandidate's Name
security GuardFayetteville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceSecurity OfficerAllied Universal-Fayetteville, NCOctober 2023 to PresentMaintaining safety of children as well has doctors and behavioral specialist in the Syke ward unit for childrenSecurity Guard SupervisorWeiser Security Services-Fayetteville, NCSeptember 2022 to PresentObservations at the gate for verification of Residents and Guest, monitoring pools and laundry rooms. Locking up facilities and completing patrol. Complete incidents when needed to include daily logs of Apartments activity.Customer Service RepresentativeeClerx-Fayetteville, NCMay 2019 to PresentCustomer Service RepresentativeIQor-Fayetteville, NCAugust 2016 to April 2019Iqor expect that every customer will have an exceptional one of a kind experience on every call, this is done by using voice. Voice is and outward experience of your empathy, enthusiasm, elevated energy, free spirit,motivation, confidence, and the ability to think outside the box to find real solutions with every customer. Responsibilities to Assist customer needs ask the right questions actively listen to your customer focus on the customer and adapt your approach to different customers treat the customer the way you would like to betreated exercise good judgment have in-depth knowledge of your product. Customer Service RepresentativeSYKES Enterprises, Incorporated-Fayetteville, NCAugust 2014 to August 2016ResponsibilitiesAssist customer needsask the right questionsactively listen to your customerfocus on the customer and adapt your approach to different customers treat the customer the way you would like to be treated exercise good judgmenthave in-depth knowledge of your product or service be helpful even if it is not going to result in a sale do what you say you willview a customer's complaint as an opportunity to gain the customer's respect resolve complaints helpfully and patientlystrive for continual improvement by gathering valid data regularly about my customers and what they want from meEnvironmental TechnicianCape Fear Valley Health System-Fayetteville, NCAugust 2011 to June 2014ResponsibilitiesSanitizing and sterilizing patient rooms, made beds to include dusting and vacuuming. Behavior Specialist ConsultantNew Horizons Group Home-Fayetteville, NCFebruary 2005 to July 2011ResponsibilitiesEffectively responds to and manages crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques. Consistently implements IndividualEducation Plan and behavior management plans to reduce client's maladaptive behaviors, promote appropriate social behaviors and maximize human potential of each client served. EducationHigh school diploma in Early Childhood DeveopmentAshford University - Clinton, IA2006 to 2008Skills Behavior Management Special Education Crisis Intervention Developmental Disabilities Experience Office experience Customer service Classroom Management Social Work Individual / Group Counseling Behavioral Health Behavioral Therapy Behavioral therapy Typing Security Experience with children Experience with Adults Hospital experience Customer service Microsoft Access Behavioral health Patient care Patient observation Salesforce Account management Conflict management Communication skillsCertifications and LicensesGuard CardBLS CertificationFebruary 2024 to January 2025CPR CertificationJanuary 2024 to February 2025CNADriver's LicenseOC CertificationFirst Aid CertificationArmed Security LicenseOctober 2023 to October 2024AssessmentsCustomer service ProficientAugust 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
