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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Towson, MDSUMMARYSeasoned Customer Service Associate with 5 years of experience, adept at CRM system utilization and maintaining professionalism. Demonstrated innovation in resolving customer issues, enhancing satisfaction, and streamlining service delivery. Seeking a Remote Customer Service Agent role, offering flexibility and a proven track record in dynamic, customer-focused environments.WORK EXPERIENCEYege Autos llc Baltimore, MDCustomer Service Associate Feb 2019 - Present Provide quick and accurate customer service by answering billing and account questions through phone, live chat, and email. Ensure high customer satisfaction with friendly and efficient communication, handling many customer contacts effectively. Resolve a wide range of customer issues with careful follow-up and attention to detail for a smooth customer experience. Handle administrative and financial tasks like preparing documents, ensuring data accuracy, and helping with loan monitoring and credit approvals. Managing over 5000 phone and email inquiries.Home Depot Parkville, MDCustomer Service Associate Jul 2018 - Dec 2018 Answered customer questions correctly and made sure to record all interactions for tracking and follow-up. Improved customer engagement and loyalty by suggesting extra products and services, helping to boost sales. Gave full support through different channels like phone calls, live chat and emails. Utilized team work to manage busy times and help customers quickly and effectively. Coordinated and scheduled over 800+ delivery appointments, ensuring timely and efficient transportation of goods. After carefully reviewing customer feedback, i identified a major issue in how we delivered our services. By solving this problem, we saw customer complaints about delays drop by 40%. Macy's Towson, MDCustomer Service Representative Jun 2018 - Dec 2018 Quickly resolved customer inquiries with a positive attitude through phone, live chat, and email, ensuring customer satisfaction and retention. Fixed billing issues and answered credit questions, working with different teams to keep service standards and community engagement. Worked with various teams to build a sense of community, showing patience while growing and achieving common goals. Processed orders and resolved over 1,000 customer issues within a 48-hour time frame. EDUCATIONUniversity of BeninBachelor of Science, Sociology & AnthropologyBenin-city NigeriaJun 2014SKILLSProblem-solving  Typing proficiency  Multitasking  Active listening  Customer-facing  Trouble-Shooting  Customer experience  Workflows  Collaboration Skill  Mobile Platform skill  Supply Ordering  Data Entry Microsoft Office Programs  Database Management  Email Management software  Customer Relationship Management(CRM)  Ecommerce  Account Management  Written and Verbal communication skill  Proactive Self starter  Adaptability  Knowledge of company products/services  Customer service  Familiarity with chat support software  Communication  Customer Service Software  Remote Work  Attention To Detail  Empathy