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Title Customer Service Substance Abuse
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Counselor 1Round Lake Beach, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo maintain a position in the social and customer service field. Substance abuse, behavioral and healthcare experience.Authorized to work in the US for any employerWork ExperienceCounselor IGateway Foundation - Lake Villa, ILOctober 2022 to Present Preparing and facilitating group counseling sessions, educational programs, and lectures to assist clients in meeting therapeutic goals Conducting individual counseling to provide crises intervention, support & guidance, and address client behaviors and personal problems Documenting clients progress and responses to treatment Maintaining client records; ensuring records are complete, accurate, and up to date Monitoring clients in medication self-administration Ensuring client safety and well-being Monitoring client behavior during social, recreational, or daily activities Enforcing house rules Scheduling, coordinating and transporting clients to appointments and maintaining the vehicle Collecting urine samples and administering breathalyzer Other duties as assignedBehavioral Treatment TechnicianSonnenberg Consultants - Pleasant Prairie, WINovember 2020 to PresentAn Autism Behavioral Treatment Technician (BTT) provides therapy for a child with Autism. Our clients need fun, energetic individuals who have a willingness to learn about Applied Behavior Analysis therapy and love working with kids. Charts targets on clients IEP. Provides personalized care for each client. Personalized Living AssistantBrookdale Senior Living - Vernon Hills, ILSeptember 2020 to November 2020Provide assistance to clients in their daily activities while recognizing each individuals needs and encouraging their progress to independence. You become a friend and a helper to our senior clients. Personalized Living Assistants help with daily living including bathing, dressing, grooming, toileting and getting to and from activities and meals according to an individual service plan. Assistants serve meals to clients, initiate and participate in their leisure activities, encourage independence as well as socialization with others. Maintain client records documenting clients physical well-being, behavior, and overall emotional condition. Reports any changes to these conditions to supervisor. Quality of Life SpecialistAzura Memory Care - Kenosha, WIJuly 2019 to February 2020The Quality of Life Coordinator is responsible for planning, scheduling and coordinating meaningful activities appropriate to the needs and interests of dementia/Alzheimer's and other resident populations. The activities will be conducive to their physical, mental and social well-being. The Quality of Life Coordinator will function as part of the interdisciplinary team and also be able to work independently. The Quality of Life Coordinator reports to the Executive Director. Job Duties and Responsibilities Practice MOSAIC quality of life program to enhance residents mind, body and spirit Encourage, mentor and empower staff to consistently practice MOSAIC program Ensure activity programs are appropriately presented to and by to staff Plan, schedule and coordinate resident activities on a monthly basis, with staff input Provide program content materials for activities Plan or coordinate quarterly family parties/events Plan and coordinate arts and crafts program, entertainment for special events, monthly birthday parties, group games, weekly religious services and individual independent projects that reflect the MOSAIC Program Provide community integration through recreational activities from the community and develop close working relationships with community organizations. Also provide volunteer activities to bring the community into the house Maintain adequate supply of books, arts and craft materials, puzzles, magazine, games and other items in the sensory cart and on the standard activity list and house Team member orientation, training in activities and Resident Activity Profile May assist the Director in performing in performing various administrative functions including but not limited to: Admission paper work Team in-service programs Coordinate and facilitate non-emergency transfers bi-annual input for ISP's Conduct building tours All other duties as may be assignedAssistant Activities DirectorGrove At The Lake - Zion, ILSeptember 2014 to May 2019ResponsibilitiesAssist residents with daily needs. Manages activity aides on all floors. Checks the calendars and completes the MDS section and UDAs. Creates and signs off on care plans. Excute and plans daily activities for the residents.Skills Used Strong experience in planning, organizing and conducting recreational and therapy programs for residents Excellent understanding of monitoring and executing skill-based programs and activities Ability to evaluate residents' needs and conduct group activities Deep sympathy towards occupants and passion for improving their quality of life Skilled in developing personal bonds with residents Effective communication and persuasive skills Able to understand diverse foreign culture and customs Knowledge of state compliance requirements for conducting activities Compassionate, creative, and encouraging professional Strong communication skills. Working with alzheimer's Plan and implement activities for residents Promote socialization and encourage residents' participation in various programs Draft budget for programs and procure necessary therapy materials from best quoted prices Plan activities that help in stimulating residents' bodies and minds Arrange for outings as part of a recreational program Organize services such as transportation and accommodation for participants, facilities, displays, catering, event security and many more Responsible for arranging audio visual equipment, displays, transportation and other needs for events Plan monthly calendar of activitiesGreeting residents guests and family members on short term, long term and memory care floors. Assisting and coordinating activities. Update care plans and assessments for new admissions. Teacher's AideFirst Institute - Waukegan, ILAugust 2001 to February 2003ResponsibilitiesData Entry, grading papers, faxing, answering phones, updating student information in the system. Proficiency in Microsoft office applications such as Excel, Power Point, Word and some Access. EducationHigh school diplomaThomson High SchoolSkills Active Directory Assisted Living Recreation Excel Filing Outlook Scheduling Administrative Assistant Memory Care Alzheimer's Care Quality Assurance Dementia Care Quality Management Caregiving Senior Care Program Management Microsoft Windows Server Event planning Hospitality Business development Applied Behavior Analysis Autism Experience Experience with Children Computer Networking Help Desk Behavioral Health Patient monitoring Office experience Teaching Customer service Mentoring Program management Microsoft Access Leadership Quality management Windows Retail sales Analysis skills Hospitality Microsoft Windows Server Behavioral health hospital experience Intake Discharge planning Hospital experience Special education Childcare Supervising experience Quality assurance Project management Help desk Computer networking Business development Active Directory Time management Management Organizational skills Volunteer management Microsoft Office Microsoft Outlook Communication skills SharePointCertifications and LicensesBusiness ApplicationsPresentProficient in Microsoft Word, Excel and PowerPoint. Zion Benton Leadership AcademyPresentPartnered with The Coalition for Healthy Communities, Zion Benton Leadership Academy is a program in which individuals work within their community to improve them and to be a voice to those in need and inspire and guide like minded individuals. Mentored by Cheri Neal, Zion Township Administrator. Certified Dementia PractitionerMay 2014 to PresentFirst Aid CertificationCPR CertificationCPR CertificationFirst Aid CertificationServSafeSeptember 2020 to PresentServsafe food handlingSafety Care CertificationFebruary 2021 to February 2022Safety care certifiedAssessmentsTechnical support: Customer situations  Proficient May 2020Responding to technical support situations with sensitivity. Full results: ProficientTechnical support  CompletedMay 2020Performing software, hardware, and network operations. Full results: CompletedCustomer service  ProficientMay 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationLooking to obtain a position in customer service where I can use my skills. I work well with others. And can work at a fast pace. I'm a quick learner and a hard worker.

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