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EMAIL AVAILABLE RICHMOND, VA, US PHONE NUMBER AVAILABLEWORK HISTORYBanking Specialist at Teleperformance USAStreet Address -03-01 - 2023-10-31(4 Year(s))Performed duties of assisting USAA members with the receipt and set up of online credentials, resolving member issues involving auto insurance, life insurance and banking products. Resolved member inquiries regarding transactions on their checking savings certificate of deposit accounts. Disputes involving debits credits, missing transactions, adding removing account holders, maintenance of debit atm cards and any updates required on members profiles Supervisor at Rosie s Gaming Emporium2019-06-01 - 2021-02-28(2 Year(s))To supervise and assist in the overall gaming experience of Rosie s Guests. Explain the philosophy, rules and answer any questions a potential gamer might have. Advise on the importance of membership along with its benefits. Answer any follow up questions the guest might have and assist my team members with any opportunities they might have. In addition, I assisted in the carrying out of all promotions run by Rosie s pertinent to our location. If guests were interested in items in our gift shop, I assisted them by explaining the products we offered and followed the sale process through to completion. Answered any calls, also making return calls, concerning promotions offered @Rosie sService Writer at Wal-Mart2006-03-01 - 2019-06-01(13 Year(s))I served in several positions with Wal-Mart. My final position was that of Service Writer. I assisted customers with deciding which of our automotive services would best fit their needs. From choosing the proper tire, oil service, windshield wiper blades, etc. to the proper service that would suit their needs and price range. In addition, I assisted with inventory changes, price adjustments, stocking products and taking care of the customers payment options. I also worked in the position of Assistant Manager over several areas within the stores I worked at. I handled scheduling, assignment of duties, follow up procedures to ensure the process was completed and making sure the accounting office was properly processing inventory levels, cash levels and deposit transactions with Bank of America (The bank my locations had their accounts with) Analyst at Bank of America1984-03-01 - 1999-01-31(15 Year(s))With a group of other analysts, I assisted in the implementing of branding the Bank of America logo throughout different markets across the nation. The Bank of America logo was combined the Bank America logo out of California to create one logo for this banking institution after the merger of the two corporations. I worked alongside analyst from Louisiana, and San Francisco. Prior to being an analyst, I managed a group of online loan adjusters who assisted potential clients with gathering documents and forwarding them to the loan approval area. In addition, I also served in the capacity of Branch Manager for a satellite office that handled deposits, loans, different savings vehicles as well as additional investment opportunities. EDUCATIONArmstrong Kennedy High School - High SchoolGraduated 1982-01-01 |