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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Columbia, TNWORK EXPERIENCEFarm Bureau July 2022  PresentData Entry Specialist / Property Department Columbia, TNInspected and validated customer quotes to determine eligibility for insurance coverage, ensuring compliance with company standards.Entered customer information and processed Personal Identifiable Information (PII) data to generate new policy documents, adhering to regulatory requirements.Assisted multiple departments to reduce the backlog of un-reviewed policies, effectively decreasing the overall workload by over 30%.Analyzed and determined the necessity of terminating existing policies.Developed and maintained spreadsheets to track policies requiring extended review by upper management, enhancing workflow efficiency.Created comprehensive documentation to support newly onboarded representatives in processing policies and understanding departmental regulations.Starbucks June 2021  July 2022Lead Manager Columbia, TNProvided exceptional service by assisting customers with their needs, ensuring a positive and welcoming experience.Expertly crafted and served a variety of drinks, maintaining high standards of quality and presentation.Managed inventory by efficiently ordering and restocking items, ensuring the store was always well-stocked and operational.Handled customer complaints professionally and effectively, resolving issues promptly to maintain customer satisfaction and loyalty.Walmart Jan 2019  June 2021Online Personal Shopper Columbia, TNAssisted customers by providing accurate information and effectively resolving complaints, ensuring a positive shopping experience.Expertly crafted and served a variety of drinks, maintaining high standards of quality and presentation.Managed inventory by efficiently ordering and restocking items, ensuring the store was always well-stocked and operational.Handled customer complaints professionally and effectively, resolving issues promptly to maintain customer satisfaction and loyalty.EDUCATIONMarshall County High School May 2019High School Diploma Lewisburg, TNGPA: 3.8SKILLSCustomer Service, Organized, Active Learner, Critical Thinking, Data Entry, Microsoft Office, Spreadsheets, Documentation