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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE, EMAIL AVAILABLEJasper, TN Street Address
CUSTOMER SERVICE PROFESSIONALAs a dedicated customer service professional, I take pride in providing exceptional support and resolving issues with a friendly and solution-oriented approach. I excel at active listening to customers needs, ensuring clear and effective communication while addressing concerns in a timely manner. My focus is on creating positive interactions and building lasting relationships by going above and beyond to meet expectations. I am confident in handling challenging situations, whether its through phone, email, or chat, and I strive to leave every customer satisfied with the service they receive.KEY COMPETENCIESAbility to clearly conveyinformation, both verbally and inwriting, while also being a greatlistener.Efficiently identifying issues andfinding effective solutions tomeet customers needs.Understanding and relating tocustomers feelings andconcerns fostering trust andrapport.Remaining calm and composedespecially when dealing withdifficult or frustrated customers.Being flexible in adjusting todifferent customerspersonalities, situations, andchanging environments.Having deep knowledge of thecompanys offerings to provideaccurate and relevantinformation.Managing disputes andde-escalating tense situationswith professionalism and tact.Prioritizing tasks effectively whilehandling multiple inquirieswithout compromising servicequality.Ensuring that all customerinteractions are accurate,complete, and consistent.Maintaining a friendly andhelpful demeanor, whichcontributes to a positivecustomer experience.PROFESSIONAL EXPERIENCEFront Desk AgentBest WesternApril 2020May 2024Sales AssociateWalmartMarch 2024August 2024Court LiasonFather 2 the FatherlessJanuary 2012March 2020EDUCATIONYonkers High School |
