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Candidate's Name
4 McGovern LaneWebster, Mass Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCESelf Employed - Concord, NH- Personal AssistantJune2023-PresentI recently moved back to NH after Hurricane Ian damaged my home. I amcaring for an elderly lady have recently become her POA. I have helped herwith everyday duties, meal prep, cleaning, laundry, driving to appts.,taking her to places she enjoys. She had an opportunity to move back toCape Cod and I assisted her in relocating, repairing and selling her home,and I continue to take care of her financial obligations.I recently was o ered another situation in Webster, Mass for a friendsfather. I am currently a live-in caretaker, doing the same things for himas I did previously.SKILLSComputer literate, to includeknowledge of Google Drive,Remote O ce Skills usingJabber, Okta, Citrix, GoogleMeet, OneNote, Service Hub,Info Hub, Support Hub,Microsoft O ce, WorkDay,Duo Mobil, Chat applications,Slack, Skype, Zoom, AlworxPhone System, DefendersoftwareWayfair - Remote Estero, Florida - Customer ServiceMarch 2023 - July 2023Remote Call Center, assisting customers via phone, email, and chat withtheir orders. Whether a return, damaged, or lost item, my job was to assistthe customer to rectify their concerns in a courteous, compassionate,manner using empathy, and genuine concern to retain customersatisfaction.AWARDSAchievement Award 1980.Gerber Collision Center - Estero Florida - Front DeskCustomer Service Representative/Admin. AssistantMarch 2022- February 2023Answer multi-line phone systems and assist customers with their needs..Assist walk-in customers with vehicle issues. Accounts receivables andpayables. Update inventory and reorder supplies. Scheduling. Assisted intraining junior CSR. Adhere to all agency policies and requirements for theposition.CERTIFICATESEmergency Dispatch Cert.1996Home Health Aide Cert.2023New Hampshire Public Defender's O ce - Concord,NHReceptionist/Admin. AssistantMay 2021 - September 2021Greet and assist clients. Maintain a professional relationship and assist 6legal secretaries, 25 lawyers, 2 Administrative Assistants, and the generalpublic. Adhere to all State regulations, policies and to includeconfidentiality.Banks Collision Center - Concord, NH - Front DeskCustomer Service Representative/Admin. AssistantAugust 2019 to May 2021Answer multi-line phone systems and assist customers with their needs..Assist walk-in customers with vehicle issues. Accounts receivables andpayables. Update inventory and reorder supplies. Scheduling. Assisted intraining junior CSR. Adhere to all agency policies and requirements for theposition.Durand Painting - Concord, NH - Interior/ExteriorPainting ContractorJanuary 2004 - October 2018Self employed with 15 yrs of success. Managed and implemented homeowner contracts. Job estimating. Scheduling, Accounts payables andreceivables. Led, developed and mentored junior personnel. Generatedreports in compliance with regulatory agencies.Anthem Blue Cross Blue Shield - Manchester, NHAdministrative Assistant2000 - December 2003Results oriented professional. Worked with nurses and doctors togenerate approval and denial letters for clients, per their policy coverage.Created self guided manuals for future employees for training purposes.Solid aptitude for collaboration and communication with seniorleadership.EDUCATIONConant High School - Ja rey, NH 1980 graduateReceived the Achievement Award with a A-B AveragePROJECTSMedical Management Team - Anthem BCBSDeveloped, designed and created self step by step manuals for newemployees, to improve time management and efficiency.