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Title Customer Service Active Directory
Target Location US-IN-Connersville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Connersville, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMotivated IT professional Seeking to contribute to & grow with a dynamic, progressive& innovative organization.Azure/AWS cloud technician and engineer. Hands on experience in resolving technical issues with computer/laptops through maintenance service, repair, & upgrades. Ability to troubleshoot & perform various installations for LAN & WAN networks. Knowledge of Windows 10, Windows 11, Active Directory,& other Operating Systems. Innovative and a forward thinker always looking for new challenges. Wide range of transferable skills. Dedicated to meeting and exceeding expectations. Timely and Professional with extraordinary communication skills.Authorized to work in the US for any employerWork ExperienceCloud project technician/LeadWowlinx Computer Consultants-Greenfield, INMarch 2021 to PresentCloud Project TechnicianAWS/Azure cloud engineeringProject estimations and deploymentCustomers service and support skillsBuild Cloud environmentsWork with BCDR and SAAS protectionConfigure phone systemsWork with Different third party softwareBillingNetwork configurationsAdministrative workDHCPVPNGreat customer serviceHandle issues with clientsCreate contractsHardware installsWindows supportResolve Microsoft issuesEmail MigrationsData transfersIT Help Desk TechnicianTechlocity-Indianapolis, INFebruary 2019 to PresentI have proficient knowledge of Microsoft products, servers, active directory, and hardware. Office and field managerAndrews general contracting-Greenfield, INJanuary 2018 to PresentI organize all paperwork, schedule appointments, order building materials and equipment, install HVAC, remodel bathrooms, roofing, install tile, and I can read blueprints. BartenderBlock and BrewMay 2019 to February 2020Check Identification of customers to verify age requirements to purchase alcohol. Mix liquor, soda, water, sugar, & bitters, to prepare cocktails & other drinks. Clean glasses, utensils, bar equipment, & collect money for drinks served. Regularly stock bar with alcohol, ice, glassware, napkins & straws. BartenderCoaches TavernMay 2018 to May 2019Checked Identification of customers to verify age requirements to purchase alcohol. Mixed liquor, soda, water, sugar, & bitters, to prepare cocktails & other drinks. Organized & controlled the operations of cocktail lounge or bar & balanced cash receipts. Clean glasses, utensils, bar equipment, & collect money for drinks served. Regularly stock bar with alcohol, ice, glassware, napkins & straws.Bartender / ServerRick's Caf BoatyardApril 2013 to April 2019Served guests, cleaned bars, work areas, & tables. Planned bar menus. Checked Identification of customers to verify age requirements to purchase alcohol. Organized & controlled the operations of cocktail lounge or bar & balanced cash receipts. Clean glasses, utensils, bar equipment, & collect money for drinks served. Regularly stock bar with alcohol, ice, glassware, napkins & straws.EducationHigh school or equivalent in Cyber securityMyComputerCareer.com-Indianapolis - Indianapolis, IN January 2018 to October 2018Skills Metrics Active directory Cisco Exchange Networking Firewall Linux Windows 10 Windows 7 Microsoft exchange Lan Optimization Control panel Performance tuning Microsoft Office Troubleshooting Operating Systems DNS Microsoft Windows Server TCP/IP WAN Customer service SaaS Google Suite Technical support Project management Remote access software Windows Operating systems Computer networking Cash handling HVAC Cloud infrastructure Azure Continuous improvement Cash register Computer science Software troubleshooting Help desk VMWare Authentication S3 AWS Virtualization XML Application support TCP/IP IT management TCP WAN Data center experience SQL Microsoft Access iOS FTP Server management Microsoft Exchange PowerShell Microsoft Project DHCP DNS IT support VPN Firewall Leadership IT Computer skills Microsoft Windows Server Organizational skills Communication skills Time management Active Directory Systems engineering SharePoint Team management IP networkingCertifications and LicensesMTA Security FundamentalsPresentNerdio 100September 2022 to PresentNerdio certification 100AssessmentsInside sales  ProficientJuly 2024Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientSales skills  ProficientJuly 2024Influencing and negotiating with customersFull results: ProficientWork style: Reliability  ProficientJuly 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientTime management skills  ProficientMay 2024Managing one's own time to complete tasks quickly and efficiently Full results: ProficientTechnical support: Customer situations  Proficient July 2024Responding to technical support situations with sensitivity Full results: ProficientProject timeline management  ProficientMay 2024Prioritizing and allocating time to effectively achieve project deliverables Full results: ProficientCustomer focus & orientation  ProficientJuly 2024Responding to customer situations with sensitivity Full results: ProficientTechnical support  ProficientMay 2024Performing software, hardware, and network operations Full results: ProficientBasic computer skills  ProficientMay 2024Performing basic computer operations and troubleshooting common problems Full results: ProficientTechnical support  ProficientAugust 2023Performing software, hardware, and network operations Full results: ProficientTechnical support: Customer situations  Proficient August 2023Responding to technical support situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationTECHNICAL SKILLS Cisco Routers & Switches  HP/Dell/Lenovo  Active Directory Linux  LAN / WAN  KPI Metrics Networking & Design  Virtual Machines  Microsoft Exchange Renovations Construction HVAC RemodelsCORE COMPETENCIES Install & configure systems to support infrastructure & applications. Develop & maintain configuration standards & operating procedures. Perform ongoing performance tuning, hardware upgrades, & resource optimization as required. Familiar with application of patches & upgrades for various devices & equipment Experienced with installing & configuring services of Device Configurations Hands-on skills in installing, maintaining & managing desktop/client & server operating systems Familiar with multiple operating systems including Windows 7 & Windows 10 Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, & Control Panel

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