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14418 Windy Oak Circle, Upper Marlboro, Maryland 20772PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF EXPERIENCEA qualified HR professional with strong leadership, communication, and analytical skills, backed by diverse experience in financial services and human resources. Demonstrates expertise in recruiting, hiring, policy administration, payroll processing, and performance management, ensuring alignment with strategic priorities and operational needs. Skilled in fostering positive employee relations, coordinating training programs, and collaborating with nursing supervisors to optimize staffing and skill alignment. Prepares management-level reports and ensures compliance with regulatory requirements, contributing to a compliant, safe, and engaged work environment. Driven by a commitment to service excellence, integrity, and a positive work culture that supports high levels of team performance.PROFESSIONAL EXPERIENCELITTLE SISTERS OF THE POORDecember 2023- PresentWashington, District of ColumbiaHUMAN RESOURCES GENERALIST (40+ hours per week)Provide exceptional human resource support to the Home by aligning business and operational needs. Responsibilities include all aspects of personnel maintenance such as recruiting, hiring, policy administration, payroll, performance appraisals, job description maintenance, and staff development. Promote a positive working environment through effective employee relations and safety/risk management. Ensure adherence to the facilitys standards and philosophy, while complying with local, state, and federal regulations governing the Home.-Assists in human resource transactional functions i.e. payroll processing, garnishments and benefits, preparing and approving invoices for payment, and maintaining accurate information in the human resource information system (HRIS).-Coordinates with individual nursing community Sister Supervisors to ensure employee skill level and assignments represent an effective match. Receives and processes requests for special days off, vacations, and sick leave.-Receives and documents daily attendance (call outs, lateness, etc.). Notifies Sister Supervisor of staffing changes and coordinates coverage if warranted. Consults with human resources director when a violation of policy has occurred for further action.-Assists in full-cycle talent management recruiting, including workforce planning, sourcing, advertising, prescreening, interviewing, reference/background checks and selection. Assists in the conduct of new employee orientation. Re-recruits current employees by promoting positive employee relations and suggesting cost-effective retention incentives to the home leadership.-Conducts training needs analysis, develops curriculum program and facilitates learning sessions for employees, supervisors and Sisters.-Assists with other human resource functions, including tasks associated with strategic management, health/safety and security and employee relations.-Prepares management-level reports (demographics, overtime, department budget reports, annual salary report, etc.) as well as regulatory responses (annual E0-1 and OSHA 300 reports, etc.)-Participate in administrative staff meetings, attending other meetings with business partners.-Performing other duties as assigned.SIGNAL FINANCIAL FEDERAL CREDIT UNIONSeptember 2022-December 2023Largo, MarylandBRANCH MANAGER II (40+ hours per week)Accountable for branch daily operations and assisting Branch Market Manager with managerial, administrative functions. Serves as a liaison between staff and Branch Market Manager for effective communication. Provides continual support, guidance, and training to staff.Implements and oversees a branch concierge service to provide personalized, high-touch support to members, ensuring a superior banking experience that aligns with the Credit Unions values and service standards.Interview, hire and train new staff.Schedules, supervises, and motivates branch staff to maintain optimal member service satisfaction levels.Coach staff to fulfill annual business goals and ensure consistent member interactions.Maintains communication between the branch and management by framing recommendations and preparing daily, weekly, and monthly reports regarding operations, productivity, and member satisfaction, including insights from concierge services by both staff and members.Ensures the branch follows federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Monitors office activity, including number of transactions, loan volume, sales volume, etc.Maintain control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Branch Market Manager and Senior Operational Manager.Evaluates staff work performance by preparing and delivering quarterly and annual reviews.Monitor quality of service for members and ensures that employees are maximizing cross-sell opportunities.Assists in managing security and safety of the branch, by analyzing security and safety policies and procedures. Alert staff to any changes.Represent and promote the Credit Union within the business community.SIGNAL FINANCIAL FEDERAL CREDIT UNIONJanuary 2020-September 2022Largo, MarylandBRANCH MANAGER (40+ hours per week)Develops and implement credit union strategies within geographic trade area. Oversees customer service and sales, expenses, operations, and credit control; community leadership; human resource management and meeting financial and compliance standards.Design and implement business development strategies that leads to investment growth and community development initiatives.Creates strategies to improve customer service that increases customer loyalty and goodwill.Leads the branch effectively through coaching, relationship building, effective sales strategies, and effective pipeline management that results in an additional 10% increase of our required sales goals.Reviews branch monthly general ledger report to monitor operating expenses to reduce or save on cost and expenditure.Participates in meetings and training sessions that offer learning opportunities that promotes and enhance skills and professional development.Participates in building and design of programs for organizational efficiency.Hires and train new employees. Promote employees for career advancement.Supervises ten plus employees and provides relief management to other offices that allows me to serve as branch/cluster leader.Mentors, develops, coach and motivates coworkers to foster team environment by facilitating branch and individual goal achievements through the consistent use of star performance practices and needs based selling approach.Observes and manage employees daily sales and branch process to remain compliant and operationally sound.Cross train with other departments for organizational development and individual growth.SIGNAL FINANCIAL FEDERAL CREDIT UNIONJune 2017-January 2020Largo, MarylandMember Relationship Team Lead (40+ hours per week)Managed effectively, motivate, and trained coworkers. Clearly communicated organization goals, objectives, and standards for coworkers.Adhere to departmental goals, objectives, and standards of performance, policies, and procedures. Ensured compliant with quality member care and regulatory compliance.Reviewed sales and financial/operations report during branch huddles to improve branch productivity.Performed daily operational functions that led to exceptional audit reviews.Supervised coworkers and provide relief management to other offices.Participated in hiring process alongside Manager.SIGNAL FINANCIAL FEDERAL CREDIT UNIONJune 2015-June 2017Largo, MarylandMember Service Advisor (40+ hours per week)Responsibilities included being a Member Services Teller and Advisor for banking customers.Participated in meetings and training sessions that offer learning opportunities and promoted enhanced skills and professional development.Completed all training on a timely basis exceeding organization standard.Developed professional image and demonstrated a level of knowledge that gained members and staff confidence.Developed motivational skills to lead staff to the successful achievement of term goals.Established relationship with prospect clients and sustained relationship with existing clients by uncovering, anticipating, and addressing needs which increased branch production.BANK OF AMERICAOctober 2007-June 2015Kettering, MarylandPersonal Banker (40+ hours per week)Responsible for offering and marketing financial products and services to both individual and business members.Delivered professional sales advice, acquired, and deepened customer relationships through the identification of needs and by matching appropriate solutions through in-store and outbound sales activities, as well as participating in off-site events during non-banking hours.Implemented sales strategies and tactics to consistently meet and exceed business objectives and assigned goals.Served members with operational excellence and accuracy, including but not limited to account opening, maintenance, and problem resolution.Provided a friendly, welcoming environment that focused on the customer, and ensured satisfaction and loyalty.Processed transactions accurately and efficiently.Embraced new initiatives quickly, led by example and coached others to do the same.UNITED STATES ARMY RESERVEAugust 2014-August 2020Fort Belvoir, VirginiaFinancial Management TechnicianResponsibilities included budgeting, disbursing, accounting, vendors pay services, budgeting, and analysis of government funds.Received and posted documents to accounting/budget systems via Army GFEBS.Processed treasury checks for payment and pay for invoices.Maintained files and prepared financial reports/travel vouchers in accordance with Army Regulations.Reviewed contracts, invoices and receive reports to ensure subordinate commands and units had accurate records.EDUCATIONUniversity of Maryland Global Campus, College Park, MarylandBachelor of Psychology, (Anticipated Graduation June 2025)United States Army Reserve, Fort Jackson, South CarolinaFinancial Management Technician Certificate, February 2015Prince Georges Community College, Largo, MarylandAssociates of Social Sciences, Sociology 2011TECHNICAL SKILLSMicrosoft Office (Access, Excel, Word, PowerPoint, Outlook)US Army General Fund Enterprise Business System (GFEBS)Defense Travel System (DTS)