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Click here or scroll down to respond to this candidateProfessional SummarySkillsWork HistoryCandidate's Name
Memphis, TN 38127 901-498-8060 EMAIL AVAILABLE Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Employee OrientationHuman ResourcesMicrosoft OutlookPayrollSalesforceSkills & Abilities Dynamic customer serviceprofessional experienced in both call-centerand retail store settings.I possess skills and strengths in computerssoftware (Microsoft, Excel /PowerPoint/Access, Microsoft Works, and Windows),Training in customer service and satisfaction.Excel in listening to customer needs,articulating product benefits and creatingsolutionsBuild and Maintain enduring customerrelationships to boost sales and generaterepeat businessFront-End OperationsMaintaining Clean Work AreasLeading EmployeesVisual MerchandisingJun 2016 - CurrentMillington, TNFront End Coach / Store Co ManagerWalmartAt Walmart, Frontend Coach performs various duties, tasks, and responsibilities in support of the manager for efficient store operationResponsible for the supervision of 392 associatesHandle issues of customer serviceResponsible for human resources developmentRecruit and discipline staffConduct staff interviews and coachingEvaluate the performance of staffCoordinate training and development of staff special strength Motivate sales personnel in the storeDetermine the need of staffProcess payroll forms and recordsPrepare the form for leave of absenceHandle cash management dutiesContribute to the goals and sales target of the store Prepare deposit loans along with other administrative staff Ensure proper storage of merchandiseEnsure proper arrangement of the store in a neatly way Ensure the security of the store and proper processing of money Track daily cash reportEnsure improvement in the financial performance of assigned area Provide guidance and direction to other staffModel customer service approachesEnsure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of WalmartOffer supervision to staff on assigned tasksEnsure that the store is well stocked at all times Work in relationship with customer staff in charge of shelf to provide map for easy location of productsEnsure good relationship with merchants to achieve price actions Understand seasons and ensure products on demand in the season are well in stock and well positioned.Scheduled employees for shifts, taking into account customer traffic and employee strengths. Implemented innovative programs to increase employee loyalty and reduce turnover. Handled problematic customers to maintain excellent customer service. Supervised creation of exciting merchandise displays to catch attention of store customers. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Jul 1999 - Feb 2016Memphis, TNSTORE MANAGERCIRCLE K STORESPromoting excellent customer service and resolving customer complaints in a timely and professional mannerEducationCertificationsAdditional InformationRecruiting, hiring, and training employees as well as developing store staff Analyzing daily sales and expense information and developing plans to maximize sales and net profitReaching desired objectives by evaluating and developing specific action plans that address the needs of the storeVolunteer Service Representative May 2011 - Jun 2014 ALSAC ST. JUDE CHILDREN'S RESEARCH HOSPITALResponsible for making outbound sales calls to individual, businesses and organizations to recruit for fund raising events on behalf of StJudeChildren's Research Hospital in support of the mission of saving children's lives. STORE MANAGER May 1998 - Jul 2005EXXON MOBILPromoting excellent service and resolving customer complaints in a timely and professional mannerRecruiting, hiring, and training employees as well as developing store staff Analyzing daily sales and expense information and developing plans to maximize sales and net profit.May 1996Memphis, TNHigh School DiplomaNorthside High SchoolOutbound Sales (6 years) Employee Evaluation (10+ years) Retail Management (10+ years) Recruiting (10+ years) Store Management Experience (10+ years) Fundraising (6 years) Management (10+ years) Cold Calling (6 years) Training & Development (10+ years) Interviewing MerchandisingWilling to relocate: AnywhereWilling to relocate: Anywhere, Authorized to work in the US for any employer |
