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Click here or scroll down to respond to this candidateCandidate's Name
1557 Terrell Mill Rd SE, Marietta, GA, 30067 C PHONE NUMBER AVAILABLE E EMAIL AVAILABLE PROFESSIONAL SUMMARYKnowledgeable and efficient professional with years of experience in financial and lending offices working exceptionally well in fast-paced environments driven by tight deadlines. Competent and knowledgeable in financial regulations and employs a critical eye toward document details. Key Qualifications: Loan Processing, Strategic Communications, Delegation, Employee Relations, 75 WPM, Management, Fraud Analyst, Cash Handling, Professional Demeanor, Detail-Oriented, Multi-Task Management, Office 365, PowerPoint, and Team Leadership EXPERIENCESunTrust, Atlanta, GA September 2023 PresentTeller Maximize the profitability of the customer's relationship by partnering with sales specialists in consumer and business lending, investments, and other product areas to ensure an outstanding customer experience Leverage strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support excellence for this high volume banking institution as a full-time Truist teller Ensure cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions, overseeing ATM balances, refilling cash as needed ensuring all systems are working Thoroughly followed bank policies, procedures and guidelines to process transactions accurately and efficiently, demonstrating a genuine client-centric service culture that ensured customer satisfaction levels Streamline account dispute resolutions comprising fraud mitigation and identity theft; ensuring adherence to bank policies and procedures, and regulatory compliance, to process efficient and accurate transactions Leverage technical expertise and online products and service knowledge to expertly administer online banking services, providing first rate, end user support and manage online banking logs for customers Fraud Prevention Specialist/ Customer Service November 2019 August 2023 Monitored accounts for fraudulent activity and liaising between customers and compliance department to resolve issues ensuring compliance with all state and federal regulations to consumer confidentiality Demonstrated mastery of customer service call script within specified timeframes processing credit card payments, travel notifications, credit-line increase applications, balance transfers, and maintenance request Proficiently and professionally respond to clients and branch teammates questions pertaining to, credit card product availability, promotions available on accounts, and account blockage due to suspicious activity Maintained and exceeded the company's established quality, compliance, and customer service standards performing research and development using Arcadia that provides beneficial information to clients Responded to basic inquiries regarding policies and procedures, bank programs, credit card balance, available credit, credit line increases, cash advance, check verification, deposits, stop payments, and lost and stolen servicesAlliance Data, Columbus, OH February 2013 March 2019 Customer Care Specialist Evaluated applications by gathering credit bureau information and reviewing collateral valuations, tax returns, financial statements, and other support documentations calculating customers income Produced financial statement spreads and supporting financial information; communicating with clients, brokers, and their CPAs to obtain updated financial data making accurate decisions using company policies Utilized superior communication skills and patience to instruct customers on program functions and options; stayed on the line with customer until the problem was resolved or escalated Diffused challenging customer situations by remaining calm and composed; consistently found creative solutions that led to high levels of customer satisfaction complying with store protocol Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areasEDUCATION & LICENSEMarion Franklin High School, Columbus, OHHigh School DiplomaCDL Class ACDL Class B |
