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Technical CertificatesAWS Certified Cloud Practitioner Validation Number MF6X2HCStreet Address NE1QTWNiTIL Foundation Certificate in IT Service ManagementCandidate's Name  Street Address DRServicing HP ProLiant Server Products (APS Certification)Professional ExperienceJPMORGAN CHASE & COMPANY, TOTOWA, NJDATA CENTER ENGINEER I, March 2022  CurrentReview Service Now Incident and Change Tasks, assign tasks, confirm changes are scheduled and set to implementation status before start of work, update work notes with detailed information and complete closure tasks with 2-person verification.Install, set & level racks, drop and dress copper and fiber cables for Cisco and Arista leaf and spine switches.Copper test with the link runner, light test fiber and connect a loop back to confirm port activity.Label power distribution units for A & B side. Install lashing bar for cable management.Rack and Stack firewalls, load balancers, routers, switches, and serversComplete path sheets for matrixes, create and print labels and power sheets.Follows up with project managers to fix discrepancies and to avoid delays on projects.Work with system administrators on scheduling servers for shut down for maintenance updates.Hardware replacement of hard drive, dims, power supply, cooling fans, sfps, modules, power cords, fiber, copper, twin ax cablingAsset tag and update the database on all part status for destruction and return merchandise.Reset ilo and idrac on HP, Dell, Lenovo, and NetApp servers.Review and approve vendor access, escort vendors for circuit installs and break-fix repairs.Update circuit ids in the database and extend circuits from the vendor handoff panel to routers.Prepare turnover for the next shift, add turnover details on Microsoft teams and discuss during handover meetings.RADIANT SOFTWARE SOLUTIONS AT CNBC, ENGLEWOOD CLIFFS, NEW JERSEYDATA CENTER TECHNICIAN, NOVEMBER 2020  March 2022Perform duties through Service Now Requested Items and Change tasks for break fix, new installs and decommission.Rack and Stack Cisco Switches and Routers, Open Gear Terminal Servers, Palo Alto Firewall Devices, APC, Raritan, and Server Technology Power Distribution Units, HP ProLiant, Dell PowerEdge and Cisco UCS Servers, NetApp and Purestorage Devices, Vertiv Watchdog-15p and Synapsense Sensors. Update inventory with DC Track.Run single and multimode fiber, copper connections for production, storage, management, and console connections.Swap and upgrade hardware which includes dims, sfps, array accelerator batteries, hard drives, modules, and pdus. Decommission End of Life HardwareInstalled and configured Vertiv temperature sensors for the Englewood and 30 Rock campusesCIBERSPRING AT NOMURA, PISCATAWAY, NJINFRASTRUCTURE ANALYST, April 2019  February 2020Rack and Stack Cisco 3K, 9K, ISR4431, Meraki, Fortinet, IPC, HP DL380 GEN10Run fiber and copper connections, confirm port activity.Clean Fiber heads with Cle-tops and Fiber Optic Cleaners and replace cables if necessary.Decommission end of life hardware and update the database spreadsheet to reflect the changes.Swap out ejected tapes and load new scratch tapes. Prepare spreadsheet for VRI.Escort Vendors during approved change management scheduleUpdate Service Now Tickets, Respond to all Emails, Complete TurnoverZARIT AT DTCC, JERSEY CITY, NEW JERSEYEND USER SUPPORT, February 2018  April 2019Deploy new laptops for the Refresh Project and for New HiresConfiguration of McAfee Encryption Hard Drives for End Users and run security updates.Test Cisco VPN, Test Applications, Map Shared Drives, Migrate Files and Favorites, Setup Printers DriversSupport Virtual Desktop with Citrix Director 7.6 & Citrix Applications with AppSense 10.1Confirm user account setup with correct profile and group memberships in Active DirectoryCYXTERA, NEWARK, NEW JERSEYINFRASTRUCTURE ANALYST, August 2017  February 2018Smart Hands Support for twenty-three clients and their colocationsReceive new equipment and enter them in BPM ConsoleRun new Verizon, AT&T, Level 3 and Zayo circuits, and extend them to our colocations.Rack and Stack HP, Dell, and Sun ServersSetup ILO and IDRAC, Raid ConfigurationRun and terminate CAT6 Cables along with Single mode and Multimode Fiber CablesTroubleshoot Hardware issues, replace memory, hard drives, Nic cards, GBICS and SFPS.Use Flukes to help troubleshoot Network issues, Latency and Data Loss.Update SharePoint with the turnover and daily log sheets.PATRIOT STAFFING AT MORGAN STANLEY, PISCATAWAY, NEW JERSEYDATA CENTER ENGINEER I, November 2016  August 2017Receive New Servers, Routers, Switches, and Network AppliancesCheck purchase order and contact owner of devices.Place asset tags on received assets and enter all assets into Storeroom DatabaseWork on Service Now Tickets which include new installations and Break FixCreate lineout spreadsheets for new, existing, and decommissions of hardware for the electricians.Update Aperture with device information, rack elevation, and power requirementsUpdate Patch Manager with Aperture and cable requirementsTroubleshoot network issues with Fluke testing Fiber and Copper ConnectionsClean Fiber heads with Cle-tops and Fiber Optic Cleaners and replace cables if necessary.UNI-DATA AND COMMUNICATIONS AT PRUDENTIAL, ROSELAND, NEW JERSEYLEVEL II SUPPORT ANALYST, October 2015  October 2016Setup & Configure Virtual Desktop Terminals and Support VMWare Client 6Assign users to virtual desktops and entitlements.Provision laptops for user and machine-based requirementsPush Installation of Software Packages through SCCM2012Deploy Office 365, train users, and fix package issues.Support Lotus Notes Email and Database issuesTroubleshoot Virtual Applications, Cascade software for users.Deploy and Configure Avaya Phones & Troubleshoot Lan Connectivity IssuesUpdate Active Directory and Group Membership PoliciesAdd and remove admin rights for clients in Active DirectoryHEWLETT PACKARD ENTERPRISES EMPLOYEE AT BRISTOL-MYERS SQUIBB,PENNINGTON, NJINFRASTRUCTURE ANALYST December 2014  October 2015Rack and Stack and Decommission of servers, routers, switches, and F5 devices.Install fiber and copper cabling, light test and confirm connections are ran successfully.Scope & Document Port and Vlan Assignments for port configuration.Assign and Remove IP Addresses from IP ControlSetup ILO administrative password and network configurationTelnet onto switches to troubleshoot network connectivity issues.BANK OF TOKYO MITSUBISHI MUFG, JERSEY CITY, NJLEVEL II SUPPORT ANALYST, September 2012  November 2014Windows 7 & Windows XP PC, Wyse Thin Laptop and Terminal Hosts for Virtual Desktop Interface.Provision Blackberry & Apple Mobile devices. Enable Restrictions and Configure Good Application, Office Pro, and Iannotate for Good.Microsoft Office Professional 2010 & Microsoft Office Professional 2003 which include Microsoft Outlook, Word, Excel, PowerPoint, Access, Visio, and Lync. Adobe Reader, Adobe Acrobat, Adobe Writer.Citrix Applications, Local Installed Applications, Internet Explorer 8,9,10,11 Firefox, & Google ChromeUnlock Active Directory, RSA Tokens & Blackberry Passwords and Enterprise Activation.Experience in supporting HP standalone and Ricoh, Konica, and Canon Multifunction Devices.HP Service Manager to document Incidents, Service and Change Requests.