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Title Account Manager Customer Service
Target Location US-MD-Gaithersburg
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PROFESSIONAL EXPERIENCE:Skilled Labor/ Account Manager  Dec. Street Address   May 2024Superior Skilled Trades, Rockledge, FL Collaborating with internal teams to optimize processes and deliver exceptional results. Provide excellent customer service to clients. Develop and execute sales strategies to acquire new clients and expand business opportunities. Build and maintain relationships with clients to understand their staffing needs. Collaborate with hiring managers and recruiters to ensure timely and successful placements. Identify potential job opportunities within the industry and match them with qualifiedcandidates. (Pure Hunter) Managed accounts, tracking sales metrics and provided regular reports through the ZoomInfoCRM database to upper management. Staying current with industry trends and regulations within the construction staffing marketthroughout the United States.Sr. Account Director - Feb 2021  Nov-2023APEX Petroleum Corporation, Largo, MD Maintain and grow assigned customer base. Meet and exceed the new account monthlyquota. Generate new accounts through daily prospecting in person or over the phone. Weekly, document sales activities, prospect lists and customer engagement in spreadsheet. Manage and implement onboarding new customers through effective communication withother departments. Ensure clients onboarding process is smooth and well managed. Earn the right to ask clients for referrals through consistently following up with clients. Participate in training and help to develop best practices and other team members as requestedby leadership. Respond to RFPs and RFQs Develop strategic relationships with Federal, State, and Commercial clients. OPIS INDESPricing Forward thinking with innovation of ideas on increasing market share.Business Development Specialist - Sept 2019  Dec 2020WDVM, Germantown, MD Responsible for business development to small mid-size businesses in the Washington, DC areathrough cold calls. Accountable for full sales cycle to business owners and media agencies of TV and digitaladvertising from sourcing to closing and account maintenance. Serve as integral leader of team and delivered single-year sales increase of 20%. Perform consultative presentations to provide clients with innovative strategies to consistentlyexceed their revenue goals. Draft persuasive, responsive proposals addressing customers goals and negotiate contractterms. Assist clients and internal personnel on the development of advertisements and othermarketing materials. Develop advertising schedules with clients and station personnel responsible for placingadvertising into the stations media platforms. Proactively develop new customer contacts and participate in customer business & budgetplanning. Follow recent market trends and present data summaries & recommendations to customer.Enterprise Account Manager - Oct 2004- Aug 2019 K-TelCommunications, Gaithersburg, MD. Reporting directly to director of sales Consultant small to medium size businesses of telecom services Reinforce sales techniques and introduce new products to new end user Strong prospecting skills and demonstrated track record in closing new business and exceedingsales targets. Knowledge and experience working within a solution-selling or consultative selling methodology Maintain existing client base through services and up selling through sales force / Pure Hunter Experience selling/navigating a complex sale. Exceeded monthly sales and revenue quotas through cold calling and prospecting of providedbusiness leads. Managed and supported sales efforts through forecasting. Act as a solutions expert consultant by helping partners with their unique critical business issuesand strategic initiatives. Strong verbal and written communication skills with ability to build and deliver a powerfulpresentation. Responsible for IP, WAN, co-locations, VoIP, and Disaster Recovery/ business continuitysolutions-enterprise customers.PROFESSIONAL SKILLS/ SPECIALIZED TRAINING: Negotiating Skills Training, Prospecting Technique Skill Training, Closing Technique Training,Leadership and Coaching Training, Presentations Skills Expert Training, Management Skills Training, Local Phone Service Training, Rapport Building TechniqueTraining, Voice and Data Services Training, Internet, and Backbone Training.EDUCATION:Business Administration  Southeast Missouri State University, Missouri

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