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Candidate's Name
PHONE NUMBER AVAILABLE /LatashabellStreet Address @yahoo.comOVERVIEWPeople-oriented and dependable professional with twenty years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone and via email.Experience:Regional Acceptance Corporate05/2023 - PresentCSR/CollectionsOrganize source data for computer entry by assembling and classifying using Microsoft office and Microsoft WordHandle clients and account source record by reassessing data for imperfections, settling discrepancies by using standard procedures, or give back unfinished records to the team leader for proper resolutionInput clients' account and customer information by using the numeric and alphabetic facts on optical scanner keyboard in line with screen formatAnswering and aiding customers with questions about charge off accounts and delinquent accounts and setting customers with payment plans and eligible programsInspiro Corporation01/2021 - 05/2023CSR/Loan ProcessorProvide support to loan officers and underwriter teams by answering and ensuring the prompt, judicious and correct processing of mortgagesReviewed and verified borrowers income, credit report, employment historiesMaintained 30-40 loan pipeline of conventional full-doc and streamline and FHA full-doc and streamline while closing 20-25 loans per monthSource-Point08/2018 - 5/2020CSR/Loan ProcessorMaintained 30-40 loan pipeline of conventional full-doc and streamline and FHA full-doc and streamline while closing 20-25 loans per monthInput clients' account and customer information by using the numeric and alphabetic facts on optical scanner keyboard in line with screen formatProvide support to loan officers and underwriter teams by answering and ensuring the prompt, judicious and correct processing of mortgagesEDUCATIONLearning Enterprise1997HSDSKILLSProblem- SolvingActive ListeningAdaptabilityTime ManagmentPatienceProduct Knowledge