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Click here or scroll down to respond to this candidateRONEQUE
REDHI PROFESSIONAL SUMMARY
High-performing professional with extensive experience managing large-
scale, complex databases. Skilled in SQL and database management
EMAIL AVAILABLE systems. Strong understanding of database design and data modeling
with excellent troubleshooting skills. Smart and committed to staying
PHONE NUMBER AVAILABLE up-to-date with new technologies and advancements.
Owings Mills, Maryland 21117
EDUCATION WORK HISTORY
The Community College of Center For the Arts - Database System Administrator
Baltimore County Sunapee, NH 07/2023 - Current
Catonsville, MD
Optimized database performance by conducting regular system
Associate of Science audits and implementing necessary improvements.
Participated in strategic planning initiatives as a key stakeholder
Southern New Hampshire representing the IT department''s interests in relation to data
University management infrastructure needs.
Bachelor of Science Assessed and resolved complex database issues, contributing to
improved overall system stability.
Implemented backup strategies and disaster recovery plans to
SKILLS safeguard critical business information against potential loss or
damage.
Salesforce Customization Combined assets from external data sets with assets from LGL to
User Administration produce cohesive results.
Workflow Management
Process Automation TechNi Consulting - Junior Salesforce Administrator
Salesforce Analytics Houston, TX 06/2022 - 07/2023
Lightning Experience Resolved technical issues promptly and effectively, providing
Data Management exceptional support to Salesforce users across the organization.
Salesforce Configuration Enhanced Salesforce system efficiency by optimizing workflows,
Report building automating processes, and streamlining data management.
Project Planning Proved successful working within tight deadlines and a fast-paced
environment.
Collaborated with cross-functional teams to gather requirements,
CERTIFICATIONS design solutions, and deploy custom Salesforce features tailored to
business objectives.
HDI customer service
representative certificate KGS - Junior Salesforce Administrator
Salesforce System Administrator Baltimore, MD 01/2022 - 06/2022
Enhanced Salesforce system efficiency by optimizing workflows,
automating processes, and streamlining data management.
Resolved technical issues promptly and effectively, providing
exceptional support to Salesforce users across the organization.
Customized user interfaces according to specific departmental needs
while maintaining a consistent overall experience across the
platform.
Proactively identified opportunities for process improvement within
the Salesforce environment by staying current on industry trends
and best practices.
Ensured data integrity and accuracy through regular audits, timely
updates, and meticulous record maintenance.
Collaborated with cross-functional teams to gather requirements,
design solutions, and deploy custom Salesforce features tailored to
business objectives.
Maximus - System Administrator
McLean, VA 07/2020 - 01/2022
Simplified troubleshooting processes by creating detailed
documentation for system configurations, procedures, and best
practices.
Provisioned new software and hardware for use, following
established security policies.
Managed user access rights to maintain a high level of information
security while ensuring appropriate levels of accessibility for
authorized personnel.
Supported the implementation of new technologies by providing
technical expertise and training to colleagues as needed.
Maintained a high level of customer satisfaction by providing rapid,
accurate response to inquiries and concerns regarding system
performance or functionality.
BVN - Business Analyst IT
Owings Mills, MD 05/2017 - 07/2020
Actively participated in team meetings to share knowledge,
exchange ideas, address challenges, and collaborate on potential
solutions.
Developed high-quality documentation to support training efforts,
helping employees fully understand new systems and procedures.
Performed gap analysis between existing systems or processes and
desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and
recommending optimization strategies.
Wyndham Hotels - IT Technical Support Specialist
Baltimore, MD 07/2015 - 05/2017
Managed high-priority tickets, effectively addressing urgent issues to
minimize operational disruptions.
Utilized analytical abilities to assess reported issues accurately
while identifying trends that may indicate larger problems within
the organization.
Trained junior help desk analysts, enhancing team knowledge and
strengthening skills.
Actively participated in ongoing professional development, staying
current with industry trends and advancements to better serve
clients and colleagues.
Streamlined IT processes for increased efficiency and reduced
downtime.
Trained end-users on best practices for system usage, increasing
their productivity and confidence in utilizing technology tools.
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