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Felicia Rouse
Galivants Ferry, SC Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

DETAIL-ORIENTED, COMMITTED professional with years of experience in leadership, revenue life cycle,
finance. revenue billing, collections, insurance billing, authorizations, documentation to broaden my
skillset, earn new competencies, and provide growth and improvement to our organization. Proven
ability to multi-task with high accuracy in a fast-paced environment while maintaining deadlines. I
strive to create environments that enable teamwork, communication, and produce the best products,
exceptional work ethic, faster process of operations to improve customer satisfaction for all.



Work Experience

Office Manager
Dr. Fourrier-Surfside Beach, SC
January 2022 to June 2024
  Oversee day-to-day operations by maintaining office systems and supervisory correspondence, staff
reviewing
  Process new hire pre-employment including updates employment website
  Consulting with Doctor regarding new hire positions to post for advertisement on website
  Preparing payroll, managing and approving supply requisitions, assigning and monitoring clerical
functions
  Monitoring and scheduling surgery and hygiene patients always
  Compiling surgery packets and prescriptions for upcoming procedures
  Overseeing employee contracts, respond to employees  questions in person, over the phone, or by email
  Notify non selected applicants notification letters
  Closing books monthly and running all month end reports
  Computing bonus figures for doctors and staff when applicable
  Handling all HR duties and implementing office policies, CPR certification, OSHA training, employee
handbook

Patient/Referral/Surgery Coordinator
Surgical Associates of Myrtle Beach-Myrtle Beach, SC
October 2012 to March 2021
  Greet patients, answer phones, and respond to patient and doctor referral inquiries
  Interview and train new hires
  New hire orientation
  Reference checks
  Prepare the surgery packet, inputting the applicable CPT/ICD-10 codes prior to procedure
  Appointment scheduling, insurance certification, demographic collection, transcription
  Review and discuss patient balances tracked in Medisoft
  Utilize Aprima to document patient demographics, schedule appointments, enter charges, and to post
payments
  Verify patient insurance, submit preauthorization requests with supporting medically necessity
documentation
  Pull patients charts prior to appointment
  Work directly with agencies to acquire pre-authorizations and process claims for
Workman s Comp and VA Claims
  Medical Records Request
  Send out travel pay forms for veteran s once their claim is closed with our office
  Coordinate veteran s appointments and surgeries with Fee Basis in Charleston
  Recovered 75% of outstanding accounts
  Process weekly approximately 75 requests for release of information for continuation of care and
disability in a timely manner
  Bank Deposits


Education

Associate in Medical Billing and Coding
Miller-Motte Technical College - Conway, SC
October 2012 to January 2014


Skills
  40+ WPM
  Team Liaison
  Sales
  Process implementation
  Self-motivated
  Client assessment and analysis
  Team Leadership
  Strong communication skills including experience with using Interpreters for non-English speakers
  Cash Handling
  Retail
  Extremely organized
  Budgeting and finance


Certifications and Licenses

CPR Certification