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Click here or scroll down to respond to this candidateCandidate's Name , MBA PMPAtlanta, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEAvailability / Location:Phone Interview: ImmediatelyVideo Interview: ImmediatelyTo start: ImmediatelyLocation: Atlanta (Lilburn) GASummary18 + years of experience in Project Manager Telecommunications, Project Manager IT Infrastructure and Certified PMP - Communicates Powerfully & Prolifically and Senior IT Infrastructure Network EngineerMotivated and results-focused Project Manager with near 20+ years of experience spearheading complex and effective projects at large telecommunications, financial and healthcare organizations.Utilized data management software, such as Excel spreadsheets, to sort, filter, and maintain accurate and up-to-date records and Areas of Expertise of Budgeting & Agile Methodology, Waterfall, Subject Matter Expert, Six Sigma Green Belt, HSSD, SDLC, Routers/Switches, Smart Sheet, Microsoft Office, Change Management, Vendor Management, Stakeholder ManagementManages the end-to-end Network Infrastructure delivery strategy including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and projects via change management process.Supervised and directed IT and Network Engineering team in the timely, profitable, and proficient delivery of installations and Data Center Infrastructure. Project Planning for various Cloud and SD-Wan Solutions.Possess a combination of project management, team leadership, and Information Technology skills. Demonstrated ability to catalyze lucrative results while complying with budget and time constraints.Seek to benefit top Telecom/Tech organization by improving performance, return on investment, and quality through project implementation.Areas of Expertise & Technical SkillsPMP CertifiedFull Lifecycle Project ManagementImplementation ConsultancyLeadership & TeambuildingSoftware ImplementationProvisioningSAPConfluenceBudgeting/ Scheduling ManagementService NowStakeholder ManagementCall Center ManagementContracts & NegotiationProcess ImprovementsMonitoring & ExecutingJIRA/KanbanCMDBSalesforceData Center ManagementRemedy/ITSMVISIO/Lucid chartCross Functional Team EngagementAgile MethodologyWaterfallSubject Matter ExpertSix Sigma Green BeltHSSD, SDLCRouters/SwitchesSmart SheetMicrosoft OfficeChange ManagementVendor ManagementCertificationProject Management Professional, Project Management Institute (PMI)PMP Number: 3438041PMP Grant Date: March 18, 2023, PMP Expiration Date: March 18, 2026EducationDoctoral Candidate, Business Administration and Organizational Leadership Completion 2024Liberty University, Lynchburg VAMaster of Business AdministrationSaint Leo University, St. Leo, FLBachelor of Business Administration: Project ManagementSaint Leo University, St. Leo, FLFacilitating customer project kickoff calls, team introductioObtaining appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestoneExperienceOscar Recruiting- Blackbox/WWT/Cisco Atlanta, GA September 2022 March 2024IT Project ManagerProvided comprehensive project management support for migration services within the Verizon NCS 4K Data Center remediation program, overseeing 2K/4K migrations for a diverse range of customer services and employees.Collaborated in the development of migration strategies, including validating the target landing architecture for migrated services.Conducted detailed business analysis to understand customer requirements, translating them into actionable strategies and deliverables that align with project and business objectives.Worked closely with stakeholders to develop and implement project plans, ensuring timely task execution, resource allocation, and quality control throughout the project lifecycle.Developed and executed customized migration methodologies and procedures for over 200 sites, ensuring efficient and seamless transitions.Defined and documented project scope, objectives, and desired outcomes for migration services, ensuring alignment with business goals.Provided remote support during migration processes to minimize downtime and promptly resolve issues. Evaluated requirements associated with the data center and scheduled execution events.Designed work plans for team members based on project requirements and individual expertise to promote efficient task execution.Facilitated post-migration system updates and summaries to guarantee network stability and functionality.Managed the overall coordination of migration resources and activities, ensuring effective utilization of resources and timely execution of tasks.Oversaw the migration of various service and circuit types at each site from NCS 4K multi-chassis platforms to new and existing standalone Cisco NCS 4K and NCS 2K platforms, enhancing transport capabilities for the customers UT network.Demonstrated PMP certification, showcasing expertise in project management best practices and ensuring adherence to project timelines and objectives.Leveraged strong networking expertise to manage and coordinate network migration projects effectively, addressing technical challenges and facilitating smooth transitions.Applied comprehensive service provider experience to deliver high-quality support and solutions, meeting the unique requirements of the customer and their data center network.Utilized in-depth networking knowledge to ensure successful execution of migration projects and provide strategic guidance on network optimization and reliability.Collaborated with commercial product owners, technical product owners, and UX designers to optimize the UX experience based on industry standards, customer testing/surveys, and company goals.Assisted in creating and implementing strategies to encourage product growth and user engagement utilizing analytics.Developed an intake process for all incoming UX requests.Created a full lifecycle process for minor and large-scale projects.Maintained Jira backlog and workload prioritization.Provided end-to-end management for all UX projects from intake to final handoff.Scheduled and facilitated all SCRUM, intake, and review meetings with product owners, development teams, stakeholders, and executive leadership to refine requirements, determine scope, track progress, identify roadblocks, and mitigate risks.Built the structure and assisted with creating and maintaining a Confluence workspace that contained all UX policies, procedures, meeting notes, and FAQs.Insight Global- Cisco /Bank of America Atlanta, GA January 2022 August 2022IT Project Manager/Release ManagerPerform project management responsibilities relating to information technology implementations, upgrades, and conversions, change management via REMEDY.Coordinate Installations for routers, phones, switch capacity, NER Relocation, adding additional user ports to banks site in need of upgrades.Schedule with banks financial center managers, Black Box and Cisco engineers on installs.Provides analytical support for information technology projects.Conducted thorough business analysis to understand customer requirements and translate them into actionable strategies and deliverables that align with project and business objectives.Collaborated with stakeholders to develop and implement project plans, ensuring timely execution of tasks, resource allocation, and quality control throughout the project lifecycle.Develops and revises project materials and maintains project documentation.Recommend improvements in project deliverables. Works on projects under minimal supervision, with general guidance from more seasoned consultants or managers.Demonstrate Project management skills to implement customers tactical goals and effectively participate in the development and implementation of end-to-end business solutions.Development of project budgets in compliance with the companys financial practices.Manage project risk through comprehensive mitigation assessment and planning techniques.Actively manage the work efforts of multiple functional resources through the project plan.Develops documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation.Initiates and maintains reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback.Analyze and report project status and research information; monitors project performance to maintain the quality of services, deliverables, and content.Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines.Led the planning and execution of IT infrastructure relocation projects for office moves, ensuring seamless transition of network systems, servers and equipment while minimizing downtime and disruption to operations. Coordinated with cross functional teams including facilities, vendors and stakeholders to meet timelines and budget constraints.Responsible for planning and implementation of new Cisco based network and instruments at over 2K Bank of American data center locations.Advocate Insiders Atlanta, GA May 2021 December 2021Sr. Network Solutions ProviderDevelop project plans and conduct research, risk analysis, documentation of deliverables, oversee detailed status reports, communicate overall project status with issues and accomplishments, along with experience preparing a resource plan within parameters defined by Senior Management or Project StakeholdersResponsible for the overall management for multiple project implementation timelines, resources, deliverables, and overall project qualityProvide lifecycle account support to Insider Marketplace customers assessing requirements for customer quoting requests, order activity, bill review and trouble management.Conducted thorough business analysis to understand customer requirements and translate them into actionable strategies and deliverables that align with project and business objectives.Collaborated with stakeholders to develop and implement project plans, ensuring timely execution of tasks, resource allocation, and quality control throughout the project lifecycle.Responsible for gathering customer requirements by questioning and interpreting input from key client contacts via kickoff interviews.Translate requirements into recommended approaches and strategies for client deliverables to achieve business and project goals.Communicate regularly with clients to notify them of the progress of the deployment and any ensure they complete any activities that they need to perform Analyze the procedures, products, and business practices of the client to align with Advocates policies and procedures and negotiate mutually acceptable solutions and alternatives when necessary making recommendations on best practices.Provide escalation support to team members regarding complex order and quoting activity.Evaluate products and submit projects into Advocates TEM system, where appropriate for data centers, cross connects, wireline, DIA, SD-WAN, MPLS and iCloud services.Perform account audits to ensure contract and outline spend trend for billing accuracy for Insider Marketplace accounts.Develop, model, and provide subject matter expertise on the automation of implementation and quoting processes across tools, interfaces and/or systems in place, or planned, ServiceNow platform updates, telecom industry trends, and emerging technologies by Advocate.AT&T Atlanta, GA - Collabera Inc (ACC Business) October 2019 January 2021Project ManagerStewarded complex network services projects related to resourcing, investment, and provision in alignment with company procedures and requirements. Managed critical dates and project milestones to guarantee successful planning and implementation.Provided full lifecycle management of data networks and troubleshooting, including planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, and maintenance.Utilized data management software, such as Excel spreadsheets, to sort, filter, and maintain accurate and up-to-date records. Key Contributions:Managed a $3M+ portfolio of data and voice implementation projects for hospitality and financial institutions Bank of America Wells Fargo, Synchrony Bank, Hilton Hotels, Stanford HotelsOversaw the full lifecycle of voice migration projects, including planning, scheduling, budgeting, and resource management.Recognized for consistently delivering projects within scope timeline.Coordinated, coached, guided, and supported project employees.Employed Project Management Body of Knowledge (PMBOK) fundamentals, including monitoring, control, scope, lifecycle, cost, and quality to ensure achievement of project goals.Developed and maintained knowledge of a variety of project-related technology, such as ADI, T1, DS3, OCx, Ethernet, Metro Ethernet, Multi Link Frame Relay, CWDM/DWDM fiber optics, VPN, Cisco routers and switches, Juniper routers, protocol analyzer, BIT error rate test sets, packet sniffers, SDLC, and SONETTapfin Manpower group (The Linde Group) Atlanta, GA April 2018- May 2019Linde SME Retention CoordinatorSupport clients and patients within the assigned region, meeting service level agreements and fielding escalated calls. Manage and coordinate telephone interactions with internal and external stakeholders. Develop and maintain working knowledge of offered products and services.Execute intake process, including patient setup, call plan management, Rx and medical permits and prescriptions for pharmacies management, and maintaining patient satisfaction.Complete billing and provide necessary information to clients.Oversee attainment of KPI objectives for Level 1 Intake Specialists. Key Contributions:Consistently balance the KPIs for inbound calls within 95% and successfully advise management by designing and developing strategic plans for reducing unresolved cases.Utilize SAP query management system to optimize customer service and provide service level agreement solutions to clients regarding patient and billing accounts.Trained users on the following modules in SAP: Order Entry, A/R, Delivery, Transportation planning, Requisitions, Delivery Completion (billing & posting), Customer master data & creation, Pricing master data, Medical Permit and Prescriptions, and Tele query.Support CCC Management with execution of daily, weekly, and monthly SAP reporting.Restructured and revamped the Complaint Management process for client complaints.Delivered soft skills training to the Offshore Intake Specialist.AT&T (Bellsouth CPS), Atlanta, GA August 2000- December 2017Project Manager, Network Services July 2009-December 2017Stewarded complex network services projects related to resourcing, investment, and provision in alignment with company procedures and requirements.Managed critical dates and project milestones to guarantee successful planning and implementation. Provided full lifecycle management of data networks and troubleshooting, including planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, and maintenance. Utilized data management software, such as Excel spreadsheets, to sort, filter, and maintain accurate and up-to-date records. Key Contributions:Managed a $15M+ portfolio of data and voice implementation projects for financial institutions.Recognized for consistently delivering projects within budget, schedule, and scope.Coordinated, coached, guided, and supported project employees.Employed Project Management Body of Knowledge (PMBOK) fundamentals, including monitoring, control, scope, lifecycle, cost, and quality to ensure achievement of project goals.Developed and maintained knowledge of a variety of project-related technology, such as T1, DS3, OCx, Ethernet, Metro Ethernet, Multi Link Frame Relay, CWDM/DWDM fiber optics, VPN, Cisco routers and switches, Juniper routers, protocol analyzer, BIT error rate test sets, packet sniffers, SDLC, and SONET.Process Development Manager, Center Efficiency May 2007-July 2009Facilitated development and implementation of business processes in support of legal and regulatory compliance requirements. Investigated engineering issues affecting equipment and implemented economical solutions. Organized and delivered presentations to upper management and C-level executives regarding project status, business strategy, and proactive solutions. Liaised with vendors to resolve issues and improve products and services. Key Contributions:Decreased order errors by 20% by developing an electronic ordering checklist for Sales and Front-Line agents.Collaborated cross-functionally with Sales Operations, Legal, Regulatory, Customer Care, and IT departments to ensure effective mitigation of compliance-related issues.Conducted thorough business analysis to understand customer requirements and translate them into actionable strategies and deliverables that align with project and business objectives.Collaborated with stakeholders to develop and implement project plans, ensuring timely execution of tasks, resource allocation, and quality control throughout the project lifecycle.Developed, implemented, and enforced training documentation and procedures for improving issues caused by absent process phases.Customer Operations Manager October 2003- March 2007Facilitated customer service and support operations and oversaw call center staff. Directed, planned, and apportioned employees workloads, including interviewing, selection, and training.Tracked, analyzed, and evaluated periodic service metrics, ensuring adherence to established service level agreements.Utilized data to develop operational goals and improve departmental processes and procedures. Established and maintained effective professional relationships with vendor and external stakeholders. Key Contributions:Managed, coordinated, and led 60-125 Customer Support staff within a call center environment, ensuring optimal performance and quality service.Served as Interim Senior Manager during a shift in management and as Escalations POC (point of contact) for account teams and external customers.Recruited, hired, trained, coached, and ensured professional development of Customer Care team members.Documented and implemented process changes that resulted in the team exceedingly overall targeted On Time Performance (OTP) levels by 10%Project Manager, Service Delivery March 2003- October 2003Supervised and directed Network Engineering team in the timely, profitable, and proficient delivery of installations and services. Developed, improved, and enforced service delivery processes and established individual and team objectives. Mitigated scheduling issues to ensure adherence to installation deadlines. Key Contributions:Served as Subject Matter Expert in planning, risk analysis, execution, and closure of projects related to network voice, data, and internet services implementation.Oversaw the full lifecycle of voice migration projects, including planning, scheduling, budgeting, and resource managementCoordinated local exchange carrier (LEC) provisioning functions with Sales and Network Engineering departments as well as vendors.Senior Customer Account Manager August 2000- March 2003Provided resolutions to complex issues regarding analysis, development, testing, and quality assurance of networked systems.Managed and guaranteed brand consistency for customer accounts. Determined and assigned sales targets, ensuring performance metrics aligned with company strategies. Acquired and maintained knowledge of billing analysis, Frame-relay, ATM, and IP data services. Supported, trained, and mentored new employees. Key Contributions:Served as Project Manager during a crucial joint venture with Bellsouth, Qwest Communications, and several other telecommunications providers.Held responsibility as Pre- and Post-Sales Implementation Consultant for customers. Develops and maintains project schedule scope, schedule, budget, resources, issues, risks, changes, and action items. Understanding of Finance and Accounting principles in relation to project budgets, forecasts, accruals, procurement and an analysis of financial results. Plays an active role in making decisions involving resource staffing, technical and financial resources necessary to implement change for high impact environments. Facilitate meetings with the network architects/engineers/stakeholders to develop method of procedure document to support the change. Demonstrate collaboration and team leadership while focusing on items that will have project outcome implications other than expected. Directs by exception and expected to contribute to the continuous improvement of the project management lifecycle methodology. Directs and consults with the program manager, program lead, project team members and the leadership in the preparation of project documentation, deliverables, milestones, resources, schedules and budgets. Requires leadership experience in managing cross-functional teams and influences senior level management and the engineering teams. Leads Project team consisted of: project sponsor, site director, facility manager, network architects/engineers, network operations, application team, vendor(s) and the construction team. Ability to make a quick assessment of the scope of an issue and provide options for its closure. Adheres to project management methodology as defined within the Network & Voice. Does not have HR responsibilities.ns, define project cadence |
