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EMAIL AVAILABLE PHONE NUMBER AVAILABLESkillsCustomer and client centeredResults-oriented, high-energy, hands-on professional, and entrepreneurial spiritStrong leadership and training skillsExcellent communication abilities, astute in attention to detail, and able to delegate and multitasking efficientlyTechnological proficiencyEducationBorough of Manhattan Community College, NY, NY 8/2023 -High-Bridge Community Life Center, Bronx, NY 4/2009 - 6/2009Work ExperienceGood Shepherd Services, New York, NY 3/2019 - PresentSenior Youth Development CounselorCollaborates directly with Leadership of Residential Life to effectively implement Residential Life Services.Serve as peer coach, mentoring new hires.Lead and coordinate tasks on designated shifts, while maintaining progress updates for effective shift transitions and reporting to wider residential leadership.Prepare and actively participate in Treatment Team Meetings.Undertake development assignments based on program needs and growth interest.Promote and model seven sanctuary commitments to create a non-violent and trauma sensitive culture.Lantern Community Services, New York, NY 2/2022- 10/2022Residential Advisor SupervisorProvides direct supervision to 2-3 Resident Advisors.Provide program management in the absence of the Program Director.Review and sign-off on documentation completed by 2-3 direct reports and ensures staff maintain high standards of care.Works closely with security staff to ensure a safe environment including coordinating the response and documentation of incidents.Ensure staff utilize a harm reduction approach to support young adults around issues of substance use.Lantern Community Services, New York, NY 5/2021- 2/2022Residential AdvisorProvide assistance to tenants with various needs; paying rent via money orders, applying for jobs and/or education or government assistance programsAssist in planning and executing groups/tablings for tenants and current issuesAdhere to security and safety guidelinesGood Shepherd Services, New York, NY 4/2017 - 7/2018Youth Development CounselorProvide direct supervision and be accountable for the whereabouts of residents at all timesManage residents behavior & maintain orderImplement daily living routines, schedules & procedures & provide individual and group counselingWork with residents' families, when necessaryGood Shepherd Services, New York, NY 7/2018- 03/2019Interim Overnight SupervisorConducting staff supervisions regularly.Assisting staff with regulating the floor per program rules.Supervised staff and residents; making sure staff are on post.Census check at beginning and end of each tour.Working front line as needed.Attending administrative meetings, treatment team meetingsSecuring SAPs for each shift.Adhering to fire alarm rules and regulationsBrosnan Risk Consultants/ Silver Towers, New York, NY 3/2016 - 8/2016SecuritySecure building lobbyAssist Tenants with move in/move out packetsAssist Tenants with retrieving packages.Sign in/ call tenant for visitor and delivery approvalEsteem Security, New York, NY 4/2014 - 6/2015SecuritySecure Building lobbies.Hourly log of building activities.Record of visitor sign-in sheet.Adhere to Fire Safety Guidelines.Goodwill WeCare, Queens, NY 4/2012 - 6/2012Executive AssistantAnswered phones, directed calls to proper extensions,Assisted callers with informationDirected clients to the correct floors/ roomsTime keeping for WeCare clientsUtilized office equipment, such as the office computers and copiers. |