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Candidate's Name , MBAStreet Address ; PHONE NUMBER AVAILABLE; EMAIL AVAILABLE:EMAIL AVAILABLEmailto:EMAIL AVAILABLEEDUCATIONMaster of Business Administration  Management June 2013Nova Southeastern University, Fort Lauderdale, FloridaBachelor of Science in Finance May 2011Nova Southeastern University, Fort Lauderdale, FloridaEXPERIENCEArea Manager II July 2021  PresentNorth America Sort Center  Jacksonville, Florida (JAX9)-Managed all sorts during tenure-Set Sites All-Time Record for highest TPH performance during a sort-Deployed go-cart positioning project on the Linear Sorter saving $305,000 annually-Led POD changing initiative during Prime Week 22 marking highest DDU PSR rateArea Manager II Apr 2020  July 2021Amazon Fulfillment Center  Middletown, Delaware (PHL7)-Managed the PHL7 Ship Dock from April  November 2020-Helped develop and introduce Flat Sorter Dynamic Resource Allocation-Created the structure for Shipment Injection planning-Has led three out of the four OB departments within the FC during tenureCustomer Service Director Aug 2018  Apr 2020 The Hertz Corporation  New Orleans, Louisiana-Ensured positive customer experience daily between Hertz, Dollar, and Thrifty-Created weekly and monthly contest for frontline employees to increase revenue-Developed creative solutions to maximize trends and improve overall operations-Coached managers to train and develop employees in frontline positionsArea Manager of Value Added Services Aug 2016  Aug 2018The Hertz Corporation  Jacksonville, Florida-Developed revenue generating efforts of frontline employees in seven markets-Led sales training initiative for all Counter Sales Reps for eighteen profit centers-Created weekly and monthly contest for frontline employees to increase revenue-Assisted locations with the selection process of potential candidates-Consulted locations toward operating effectively to increase sales performanceLocation Manager Oct 2013 - Aug 2016The Hertz Corporation  Fort Lauderdale, Florida-Drove productivity beyond Hertz corporate standards-Administered quality and performance audits-Organized and monitored fleet within entire location-Conducted daily meetings with subordinates discussing plans, strategies, and goals-Motivated personnel toward driving Key Performance Indicators-Facilitated communication with sister brands, upper management, and vendorsMarketing Account Manager May 2013  Aug 2013Ardor Health Solutions  Parkland, Florida-Managed candidate inquiries regarding temporary and permanent placement-Developed marketing strategies toward placing candidates-Established and maintained lasting relationships with medical facilities-Conducted reference verification and arranged interviews for candidates & clients-Provided exceptional customer service and consistent follow-upVP  Business Account Manager Jan 2013  May 2013Real Estate Wealth Advisors, LLC  Boca Raton, Florida-Provided customer service support to clients and account executives-Developed profitable and sustainable sales growth for key accounts managed-Investigated client concerns while identifying trends and implementing solutions-Managed overall customer satisfaction and profitability of customersArena Operations Staff Nov 2011 Mar 2013Nova Southeastern University  Fort Lauderdale, Florida-Held responsibility for housekeeping and general maintenance of NSU Arena-Communicated directly to customer to ensure satisfaction-Strategically organized plans toward meeting specific deadlines and goals-Led a team of Event Staff and Operations Personnel-Conducted sales in the NSU Arena Box OfficeIntramural Sports Supervisor Sep 2009May 2011Nova Southeastern University  Fort Lauderdale, Florida-Evaluateded mechanics and work ethic of Intramural Sport Officials-Orchestrated training sessions to improve employee skill sets-Settled disputes between employees, participants, and spectators-Assisted in marketing for the entire Intramural Sport departmentORGANIZATIONSNova Southeastern President 64 2011-Present-Provided target feedback to NSU President George L. Hanbury II, PhD.-Strengthened the relationship between NSU and its surrounding community-Represented President George L. Hanbury II, PhD at recruitment initiatives for NSUKappa Alpha Psi Fraternity, Incorporated 2009-PresentOrder of Omega, Greek Honors Society 2009-2011Nova Southeastern University Mens Basketball Team 2008-2011-Served as teams co-captain (2010-2011)