Candidate Information Title Customer Service Risk Management Target Location US-MI-Dearborn Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ALFREDBURGESSEMAIL AVAILABLE PHONE NUMBER AVAILABLEDetroit, MI Street Address
PROFESSIONAL SUMMARYAchieved significant improvements in swimmer safety and staff proficiency at the City of Detroit, leveraging expert skills in emergency response and team management. Enhanced employee satisfaction and retention through positive work environments and rigorous training programs, demonstrating a strong commitment to excellence and customer service. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic. SKILLSCustomer ServiceTeam ManagementStaff SupervisionEmergency ResponseRisk ManagementLifeguard trainingWORK HISTORYHead Lifeguard City of Detroit - Detroit 06/2001 - Current Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.Trained and managed team of lifeguards on pool safety and risk management protocols.Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.Enhanced swimmer safety by enforcing pool rules and regulations consistently. Responded to life-threatening emergencies and provided first aid and CPR. Team Leader Boysville of Michigan - Detroit, MI 01/1999 - 02/2017 Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.Managed conflict resolution among team members, fostering a positive and collaborative work environment.Lifeguard Manager City of Detroit - Detroit, MI 05/1999 - 04/2002 Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.Monitored pool area for violations and potential hazardous situations. Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.Directed and oversaw maintenance records and incident reports. Lifeguard Assistant Manager City of Detroit - Detroit, MI 04/1995 - 06/1999 Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.Evaluated lifeguard performance regularly, providing constructive feedback on areas of improvement to maintain high skill levels among staff members. Enhanced swimmer safety by implementing rigorous lifeguard training programs and drills.Lifeguard City of Detroit - Detroit, MI 04/1990 - 06/1995 Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules. Monitored safety of guests in and around swimming pool. Provided friendly customer service to guests and addressed concerns. EDUCATIONFerris State University - Big Rapids, MISocial WorkOsborn High School - Detroit, MI 06/1990High School Diploma