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Title Customer Service Medical Administration
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Jonesboro, GA Street Address  EMAIL AVAILABLE C: PHONE NUMBER AVAILABLEMedical Administration LogisticsI am accomplished and skilled at building an environment of teamwork and performance excellence to provide every customer with exceptional experiences and promote brand allegiance. Effectively oversee and align processes with passionate conditions while improving efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees, and senior management. I am eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I have a clear understanding of time management, leadership, and motivation. I am motivated to learn, grow, and excel in working in business. Proficient in best practices, market trends, and regulatory requirements of industry operations. I am a talented leader with an analytical approach to business planning and day-to-day problem-solving.Strong analytical skills, including the ability to collect, synthesize, and summarize relevant data, perform root cause analysisExcellent interpersonal, time management, and organizational skills.Technical Skills: Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams), Amazon Chime, Slack, EpicAREAS OF EXPERTISEOrganization and Time management, Information Update, Leadership, Resolving Problems and Incidents, Discrepancy Resolution, Collaboration, Customer Service, Team Leadership, Goal Setting, Decision Making, Process Evaluations, Process Improvement Initiatives, Process Inspections, Operational EfficiencyPROFESSIONAL EXPERIENCEICQA PROBLEM SOLVER May 2023  PresentAMAZONTrained associates for our ICQA processes.Strive for 110% every day.Moved pallets for new reserve racks in M-Mod Problem Solve: Fix problems within the mods so that the ICQA counters can continue the process of which they are in.Communicate with different department representatives and managers within the warehouse to ensure a better working environment by bringing up associate barriers.Trained in CPR and AED usage, evacuation drills, and inclement weather drills, and helped whenever there was a safety issue within the FC.Attend SRB meetings with all PA's and Senior Ops in the building.Use a handheld scanner to locate bins and products. Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.Maintained working knowledge of the latest industry techniques, methods, and equipment.Collaborated with the team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.Determined and recommended methods to address improvement opportunities and improve operations.Conducted periodical cycle counts to prevent potential inventory issues.Monitored inventory accuracy and movement using manual or computerized inventory systems.FULFILLMENT ASSOCIATEPicked/stowed merchandise while inbound/outbound using powered industrial trucks and tuggersCollaborated effectively with team on initiatives focused on achieving measurable improvements production quality and workflowFollowed procedures at all times for personal and team safetyInspected incoming and outgoing shipments to verify accuracy and prevent errorsPerformed trailer, bin and safety auditsTop-order picker and stowerFRONT DESK MEDICAL RECEPTIONIST July 2022  May 2023HENRY COUNTY PEDIATRICSCommunicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record their medical history.Managed multi-line phone system and pleasantly greeted patients.Documented vital signs and health history for patients in clinic and hospital environments.Coordinated patient scheduling, check-in, check-out, and payments for billing.Promoted office efficiency by coordinating charts, completing insurance forms, and helping patients with diverse needs.Completed monthly inventoryAssisted patients to complete the necessary medical forms and documentation.Ordered vaccines and suppliesOrganized paperwork, such as charts and reports, for office and patient needs.Remain aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.Administered vaccinesAdhered to strict HIPAA guidelines to protect patient privacy.CERTIFIED MEDICAL ASSISTANT Jun 2021  July 2022PEACHTREE PARK PEDIATRICSAdministered vaccines, completed school physical forms, performed inventoryPerformed work up on patientsAssisted with routine checks and diagnostic testing by collecting and processing specimens.Sanitized, restocked and organized exam rooms and medical equipmentPromoted efficiency, coordinating charts, completing insurance forms and helping patients with diverse needsCERTIFIED MEDICAL ASSISTANT Oct 2020  Jun 2021KIDS AND TEENS PRIMARY HEALTHCARECommunicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record their medical history.Documented vital signs and health history for patients in clinic and hospital environments.Promoted efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.Directed patients to exam rooms and prepared them for physician examinations.Assisted with routine checks and diagnostic testing by collecting and processing specimens.Prepared and administered medications to alleviate patient symptoms.Sanitized, restocked, and organized exam rooms and medical equipment.Collected and documented patient medical information, such as blood pressure and weight.Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.Obtained all prescribed laboratory testing. Performed clerical duties, such as word processing, data entry, answering phonesCERTIFIED MEDICAL ASSISTANT Dec 2016 - Dec 2019ACCESS GASTROENTEROLOGYKept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletedAssisted with routine checks and diagnostic testing by collecting and processing specimens.Called and faxed pharmacies to submit prescriptions and refillsInstructed patients on use of medications, procedures and care plan instructionsSupported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatusArranged surgeries with surgical center, confirming times with patients and preparing admission and consent formsPrepared initial patient charts for admissionScheduled appointments, registered patients and distributed sample pharmaceuticals as prescribedObtained pre- and post-treatment vital signs and weightLEAD QA Dec 2016 - Dec 2017CLAXON POULTRY FARMSDevelop sampling plans and procedures for testing product qualityMaintained standards by verifying test results and audits comply with food safety regulations and requirementsImprove processes so that defects of any kind do not arise while the products are being developed on the production line.EDUCATIONAssociate of Science in Medical AssistantAugusta Technical College, Augusta, GADiploma in Medical AssistantFortis College, Smyrna, GA

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