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ContactEducationPHONE NUMBER AVAILABLEPhoneEMAIL AVAILABLEEmail6753 brandywine rd Parma htsOH 44130AddressSaqib SyedC u s t o m e r S e r v i c e E x p e r tKnowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.ExperienceLoaded and unloaded packages in a fast-paced warehouse environment. Improved warehouse efficiency by streamlining inventory management processes. Reduced order processing time through effective organization and prioritization of tasks.Maintained a safe working environment by adhering to safety protocols and guidelines.Worked well in a fast-paced environment.Increased sales revenue by identifying and targeting high-potential accounts. Expanded customer base through cold calling, networking, and relationship building. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.Streamlined inventory management to maintain accurate stock levels, reducing instances of stockouts or overstocking.Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.Warehouse AssociateCustomer service representativeMobile associateDecember 2021 - April 2022March 2021 - September 2021September 2018 - March 2021AmazonAT&TT-mobileCuyahoga community collegeValley forge highschoolSome college (50 credits)Highschool diploma20192014Shipping and receivingClient relationsCommunications and presentationsWarehouse logisticsQuality controlInventory countingEnglishUrduExpertiseLanguageJune 2017 - September 2018Assisted in inventory management to maintain adequate stock levels and reduce wastage. Consistently met or exceeded daily sales targets, driving revenue growth for the cafe. Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.Dunkin DonutsBaristaEnhanced customer satisfaction by maintaining a clean and organized dining area. Streamlined food preparation processes for increased efficiency and reduced waste. Collaborated with kitchen staff to ensure timely and accurate order fulfillment. Maintained safety standards by properly handling food and adhering to sanitation guidelines.Food serviceJets pizzaOctober 2016 - February 2017September 2015 - April 2016Dial AmericaTelecommunications operatorContinually improved sales abilities and product knowledge to provide excellent service and meet quotas.Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.Managed high call volume while maintaining professionalism and composure during periods of peak demand.ExperienceReferenceKaran PatelPhone: PHONE NUMBER AVAILABLEReferenceAlex NannermanPhone: PHONE NUMBER AVAILABLEFebruary 2017 - May 2017WalmartCustomer service representativeDeveloped strong product knowledge to provide informed recommendations based on individual customer needs.Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.