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CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEGLEN WILLLIAMS  CUSTOMER CAREREPRESENTATIVEPROFILEOrganized and motivated employee eager to apply time management and organizational skills in multiple situations. Seeking entry-level opportunities to expand skills while facilitating company growth.SKILLSDATAENTRY/MAINTENANCECALM/PROFESSIONALUNDER PRESSUREUPBEAT/POSITIVEPERSONALITYEFFICENT/DETAILORIENTEDRESPOND WELL WITHDIFFICULT CUSTOMEREXPERIENCEMerchant Marine - Crowley008/2013 to PresentProvide routine maintenance and operation of all equipment on barge, including generators, compressors and all mechanical pieces of equipment. Performed all necessary emergency procedures including, fire safety, man overboard and abandon ship for U.S. Coast Guard standards and practices. Assisted in all docking/undocking procedures and all connections and disconnections of hoses and arms for loading and discharging of petroleum cargo.First Officer - Hornblower Cruises03/2010  07/2013Inspected and prepared ship for departure. Greeted and assisted passengers in boarding ship. Maintained proficiency on board to maximize personnel and passenger safety. Determined courses and schedules and evaluated weather conditions to promote safety of all personnel. Coordinated and provided safety training for all crew. Customer Care - Ecolab, Inc.06/2003  01/2010Supported subscribers by managing contracts and monthly services. Sold net new business as needed. Managed and trained 9 team members. Promoted high customer retention by resolving customer opportunities through knowledgeable and friendly service.Customer Care - Paymap, Inc.11/1999  06/2003Delivered fast, friendly and positive service for routine questions and complaints. De- escalated customer issues with proven conflict mediation and problem-solving skills. EDUCATIONGeorgia Southern UniversityArmstrong Campus06/1992Cum Laude graduate 3.2 GPALiberal Arts BaccalaureateU.S. ArmyNon-Commissioned Officer Academy04/1985Leadership AwardeeAcademic Excellence