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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Hammond, INSUMMARYSeeking Remote Customer Success Representative role with 21 years of customer-focused experience. Skilled in client relationship management, sales, and account development across various industries. Proven track record in exceeding sales goals, handling customer inquiries, and improving virtual engagement processes. WORK EXPERIENCEIndependent Contractor Duke Energy Hammond, INBilling Specialist May 2023 - Present Ensure accurate invoicing and account management, contributing to the integrity of financial transactions. Apply meticulous attention to detail to verify billing data and prevent discrepancies. Foster and maintain positive client relationships, enhancing customer satisfaction and retention. Jump Crew Nashville TNAccount Manager Dec 2019 - Oct 2022 Managed client acquisition by identifying and engaging potential customers, leading to successful product demonstrations and fostering ongoing communication. Coordinated and executed comprehensive onboarding processes for new clients, ensuring thorough understanding and satisfaction with products and services. Maintained a rigorous follow-up schedule with prospects to drive negotiations and finalize sales agreements, effectively balancing inbound and outbound communication channels. Yelp Inc. Chicago ILAccount Executive Jul 2019 - Aug 2020 Managed a diverse client portfolio, utilizing Salesforce CRM to organize and track client interactions within various industries. Executed a high volume of outbound sales calls to educate clients on advertising programs, tailoring solutions to individual needs and navigating objections effectively. Consistently surpassed monthly sales targets through strategic selling and a thorough understanding of advertising solutions.Hilton WorldwideSales Reservationist Jun 2016 - Jun 2019 Managed inbound calls to confirm accommodation availability and addressed inquiries related to site specifics and billing procedures. Contributed to the enhancement of remote work processes by actively participating in pilot programs aimed at improving virtual worker efficiencies. Consistently delivered exceptional customer service and maintained meticulous record-keeping, resulting in recognition through awards for outstanding performance and sales excellence. Municipals Collections of AmericaAccount Representative/Collector Oct 2014 - Jul 2016 Managed account collections by effectively handling inbound calls, documenting communications, and securing initial payment installments from clients. Devised and implemented strategies for delinquent accounts, preparing specialized correspondence for accounts requiring tailored approaches. Negotiated and established payment arrangements with debtors, fostering cooperative relationships and accurately recording transactions in SAP.Howard Buick GMCBusiness Development Representative Sep 2013 - Oct 2014 Expanded client base by strategically prospecting new customers, identifying key decision-makers, and fostering relationships to secure additional business. Collaborated with cross-functional teams to craft tailored proposals, addressing client-specific needs and concerns, resulting in effective solutions and service agreements. Arise Virtual SolutionsIndependent Business Owner Virtual Agent May 2013 - Jul 2014 Delivered comprehensive customer service by addressing inquiries, resolving tier 1 technical issues, and managing account details, ensuring client satisfaction across multiple projects. Maintained high service standards, consistently meeting and surpassing established client service level agreements for companies such as eBay, Staples, and Airbnb.Comcast Cable Woodridge, ILCustomer Account Executive Dec 2006 - Sep 2013 Enhanced customer experience by accurately identifying trends in call volume, leading to improved service delivery and customer satisfaction. Achieved promotion to Specialist by surpassing productivity metrics, then further recognized as a candidate for Team Leader due to exemplary performance. Delivered comprehensive support for billing, account management, and technical issues, while proficiently navigating a web-based data system to process orders and payments. Marshall Department Store Darien, ILCustomer Service Coordinator/Supervisor Dec 2005 - Nov 2006 Coordinated staff development and operational activities, including inventory management and shift scheduling, to optimize store functionality and customer service. Implemented effective loss prevention strategies and ensured accurate transaction processing, contributing to enhanced customer satisfaction and reduced discrepancies in end-of-shift financial reconciliations. Sprint PCS Bolingbrook, ILSales Representative Aug 2001 - Jul 2004 Delivered outstanding customer service, effectively resolving complaints and implementing retention strategies to maintain client satisfaction. Developed and maintained a systematic filing protocol for auditing, and facilitated new employee onboarding by providing training in system operations and data management. EDUCATIONUniversity of Phoenix OnlineBachelor of Science, PsychologyAugust 2011 to November 2013Robert Morris UniversityAssociate of Applied Science, Business ManagementChicago, IL, USAugust 1990 to April 1992SKILLSICOMS/CSG/ACSR Billing Systems Microsoft Word Microsoft Outlook PowerPoint Excel Spreadsheets Cisco Phone System CRM Gem Salesforce Grand Slam Troubleshooting Software Salesforce Ockta Workday 10-Key Adding Machine As/400 Type 70 WPM SAP Software Data Entry Predictive Dialer Systems Customer Service Sales Leadership Account Management Negotiation Business Development Cold Calling Cash Handling Outbound Sales Analysis Skills Hospitality Continuous Improvement Order Entry Hotel Experience Sap |
