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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated and technically skilled with multitasking administrative support. Skill developed through experience as an Assistant Supervisor, Secretary Administrative, Office Clerk and vast experience in customer satisfaction and management of a Mental Health Clinic and other businesses. Also worked as a Community Health Worker, HIV Counselor, identify sources of support and referrals provider.PROFFESIONAL SKILLS PROFILEBilingual in English and SpanishComputer proficiencyExcellent multi-tasking skillsAdept communication skillsOutstanding interpersonal relationsHighly organizedEDUCATION&CERTIFICATESNOTARY & NSA. License since 2016Mental Health First Aid USA, National Council for Behavioral Health, Allentown, PA 2014Fundamentals of HIV Prevention Counseling, PA Department of Health, Allentown, PA 2012Diffusion of Effective Behavioral Interventions, Harm Reduction Coalition, Baltimore MD 2012Tobacco Dependence Treatment Training, PA Department of Health, Allentown, PA 2011Income Tax Training, Drake Online Software, Online, 2010Real Estate Training, Patt White Real Estate, Bethlehem, PA 2004Business Administration (18 credits), Borough of Manhattan Community College, New York, NY 1999Typing Level II Course, Murry Bergtraum High School Adults Education, New York, NY 1999EXPERIENCEPARAPROFFESSIONAL: ALLENTOWN SCHOOL DISTRICT (2016-2024)*Providing direct support to students, individually or in small groups by providing basic instruction on reading, writing, math and other education related activities.Administrative Assistant, Cedar Point Family Services, Allentown, PA 2011-PresentDirect client contact, including interpreting for Spanish-speaking clientsManage schedulingClerical work, including maintaining records up-to-date, filing, and creating reportsKeep accurate client information pertaining to insurance coveragesTrain new employeesCommunity Health Worker, Latinos for Healthy Communities, Allentown, PA 2011-PresentOrient the client regarding behaviors and supporting risksAssess the level of client concern regarding HIV and prevention of infectious diseasesManage and maintain appropriate medical records and related formsAssess for emotional and medical client needs and provide referralsCustomer Service, Advantages Sales & Marketing, Allentown, PA 2010-2011Product and stock organizationExecution of all safety, security, quality, and store operations policiesDirect communication with managementShift Supervisor, Carl R. Bieber Tour ways, Allentown, PA 2007-2010Delegating all customer service responsibilitiesManaging monetary processesEnsure positive resolutions of customer issues |