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3001 Silver Leaf Court Kissimmee FL 34741 PHONE NUMBER AVAILABLE (mobile) EMAIL AVAILABLE PHONE NUMBER AVAILABLE (home)PROFESSIONAL EXPERIENCEFMF Wholesale Retail Wireless Orlando, FL July 2011-Januart 2024ProprietorExecuted wireless salesContinually reviewed inventoryContacted providers for merchandiseRecommended products to customersEvaluated budgetsMet sale quotasRemained current with trends in technologyWalgreens Distribution Center Orlando, FL September 2008-July 2011Supervisor/Team LeaderSupervised over 30 Resolution Team Specialists in the workat home divisionOversaw employee trainingProvided technical support to customersConducted home inspections for remote employees.Planned staff shift schedulesManaged payroll and supplied supportEnsured goals were fulfilledEnsured specialists adhered to departmental protocolHoward Johnson by Wyndham Orlando, FL September 2008-January 2010Front Desk/ Night AuditProvided exceptional customer service to guests during check-in and check-out processes.Managed reservations and handled inquiries with a focus on guest satisfaction.Assisted with balancing daily cash drawers and processing end-of-day reports.Collaborated with housekeeping and maintenance teams to ensure guest comfort and address any issues promptly.Conducted nightly audits of hotel transactions, ensuring accuracy and compliance with accounting standards.Prepared and generated financial reports, highlighting discrepancies and providing insights for management.Resolved guest concerns efficiently, maintaining high satisfaction levels during overnight hours.Monitored security and safety protocols to ensure a safe environment for guests and staff.Empire Blue Cross Blue Shield Melville, NY February 2006-September 2008Member Advocate IIAssisted customers with inquiriesPromptly and courteously resolved customer complaintsInvestigated and adjusted customer claimsDocumented all phone, email, fax, and, written consultationsPerformed member updatesCommunicated with providers, subscribers, and billing agenciesEmigrant Savings Bank New York, NY January 2005-February 2006Online Customer Service RepresentativeAided Emigrant Direct online savings account customerswith account maintenanceProvided website assistance through online guidance of applicationand Automated Clearing House transfersFacilitated account linkagesCounseled password related and log in issuesDisclosed bank information, terms, and conditionsEducated customers on calculating earned interestCredit Suisse First Boston New York, NY October 2003-December 2004Corporate Service RepresentativeGuided employees and clients via intranet and internetUtilized companys intranet to disseminate information toemployees and clients in New York and LondonOperated switchboard in Automated Call Distribution environmentJP Morgan Chase Bank Hicksville, NY September 2002-October 2003Customer Service RepresentativeDemonstrated heavy phone support in a call center settingCoached customers on balance transfers and bill paymentsEnrolled customers in scores of company products through service to sales initiativesAchieved excellent quality control scores on company reviewsReceived consecutive monthly incentive bonuses for quality and sales successFleet Radio Dispatch Woodside, NY August 1997-September 2002Assistant Sales Manager/Assistant SupervisorCoordinated sales for company accounts such as Lehman Brothers,American Express, ABC, NBC, CBS, and Goldman SachsServed as liaison for clients and board of directorsHandled accounts receivableAddressed any client complaintsCompleted clerical tasks of filing, faxing, copying, emailing, and phone supportEDUCATIONSuny College at Old Westbury Old Westbury, NY Sept. 1993-June 1995, Sept. 1999-June 2001Martin Van Buren High School Queens Village, NY September 1988-June 1992-High School DiplomaPROFESSIONAL SKILLS: Proficient in all Windows and Macintosh operating systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, MS Teams, Adobe Reader, Novelle GroupWise, Salesforce, SPI resort systems, LabDaq, Co pilot, AS 400/ IBM iSeries, Firefox, Chrome, Internet Explorer, Safari, Typing of 40 WPMLANGUAGESConversational in Haitian Creole and Spanish