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CONTACT MEEDUCATIONStreet Address  16th street NWEMAIL AVAILABLEPHONE NUMBER AVAILABLEUniversity/College DetailsUniversity/College DetailsUnity health collageMedco biomedicalcollage2020-20232015-2016SKILLS2020-2021Excellerent solutionsHelp desk officerExcellerent solutions 2021-2022QA, UI & UX testerAfter a year as a Help Desk Officer, I was promoted to a Quality Assurance (QA) position, where I independently developed expertise as a self-taught QA UI/UX tester. In this role, I was responsible for evaluating and testing user interfaces and user experiences to ensure optimal functionality, usability, and design consistency. My proactive approach to learning and problem-solving enabled me to effectively identify and address potential issues, contributing to the enhancement of product quality and overall user satisfaction. 2022-2023Excellerent solutionsAdministration & community outreach officerAfter approximately 8 months to a year in the QA position, I was promoted to an Administrative and Community Outreach Officer role. In this capacity, I took on a broader range of responsibilities, including overseeing administrative functions, coordinating community engagement initiatives, and fostering relationships with key stakeholders. My work focused on enhancing organizational efficiency and expanding community outreach efforts, ultimately supporting the organizations strategic goals and mission. RoseGold Entertainment 2023-ongoingevents & entertainmentFounded in 2023, my private company specializes in production, graphic design, event organizing, and talent management. Over the past year, we have experienced significant growth, successfully managing over 30 events and productions. UI/UX familiarityCustomer serviceVery adoptablepersonalitySimple graphicsskillssuper friendly & fast learnerBasic computerskillsEmrakelBerhanuWORK EXPERIENCEREFERENCESPHONE NUMBER AVAILABLEEMAIL AVAILABLEMenfese HareguPhone:Email :Managing partnerPHONE NUMBER AVAILABLEExcellerent solutionsPhone:Email :Melaku besha / partnerIn my role as a Call Desk Officer, I was responsible for managing and leading a team of five technical support specialists. Together, we provided comprehensive technical assistance to a diverse clientele, including prestigious organizations such as the Howard Hughes Medical Institute (HHMI). My responsibilities included coordinating team activities, ensuring efficient handling of customer inquiries, troubleshooting technical issues, and implementing best practices to deliver high-quality support services. I also played a key role in maintaining client satisfaction by fostering strong relationships, managing escalations, and consistently meeting or exceeding service-level agreements.