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Click here or scroll down to respond to this candidateCandidate's Name
Parma Heights, OH Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryA Patient Support Specialist is skilled in managing large and small-scale offices to exceed their patients and clients every expectation. This is done by independently monitoring the functions and needs to obtain an orderly and effective office . I constantly display strong communications skills and commit to making memorable patient experiences. I'm dedicated to professionalism through utilizing all my skills obtained through college. My goal is to have success in building relationships with patients, clients and the entire staff to create an atmosphere to ensure repeat increase with customer loyalty.Skills:Medical Terminology, APA Format, Obtaining, & recording vital signs Medication Records & Insurance Verification, Financial Billing & Coverage, Word Processing, Excel, Financial Spreadsheets, Powerpoint, Registration Verification Assistant, Competent with Ohio Bureau of Compensation, Strong Custom Service and Time Management Skills.Work History:WIS International, 02/01/2024 to Current, contact: Barbara Sciz PHONE NUMBER AVAILABLE Inventory Retail Parking lot 926 E. Tallmadge Avenue Akron, Ohio 44310. Inventory Specialists collect data service for companies throughout Ohio, New York, and Pennsylvania. I work with my team developing software, patented hardware in a skilled workforce environment. I organize, count merchandise, and space optimization services. I assist WIS Inventory retailers worldwide to promote retention, satisfaction by promptly and addressing concerns and providing excellent customer service.Hayers Home Health Aide, 11/2023 to Current, contact Abdule PHONE NUMBER AVAILABLE or Mary PHONE NUMBER AVAILABLE Hayer Home Healthcare LLC 5 Severance Circle Cleveland Heights, Ohio Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation. Maintained a clean and safe home environment for patients, reducing falls and accidents. Assisted clients with daily living activities, enhancing their independence and quality of life. Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. Patient Services Representative, 03/2014 to Current, contact Autumn Mustar (216)-957-3708 MetroHealth Medical CenterSchedule Procedures: Colposcopy, Urodynamics, Mammograms, & Leaps CPR Certification (Adult, children and infants)Experienced PhlebotomistExperienced Medical AssistantPractice Support SpecialistProviders leave request for vacation, sick leave - SWAP (Special Assignment with Pay), and request for- Expense Reports & Process Change Reimbursement for Conferences, Block Providers Schedule on Department Calendar Rehabilitation Psychology Referrals, Pain Assessments, and (ORA) Opioid Risk Assessments SchedulingPatient Service Representative, 12/2010 to 02/2015, contact Trease Gribelle (216)-476-7218 Cleveland Clinic Fairview HospitalParticipated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.Filed and maintained patient records in accordance with HIPAA regulations. Provided exceptional customer service to patients, answering questions and addressing concerns. Managed patient registration process, confirming data accuracy and completeness. Improved patient satisfaction, providing exceptional customer service during check-in and out . Medical Assistant / Patient Service Representative (PSR), contact Laurel Jenkins (440)312-4500 Cleveland Clinic Hillcrest Hospital, 04/09/2007 - 2010 At Hillcrest I worked in the Pain Management department, where I performed dull duties between being a medical Assistant and a PSR. In the procedure room I was a medical assistant taking vital signs, drawing blood from patients before and after surgery. I would schedule their upcoming post-op visit before they were discharged. When I worked as PSR this was at the front deck when needed for scheduling and coordinating multiple visits for patients and visitors. My job is also at the front deck to warmly greet every patient that enters and exits the office. Certified Phlebotomist, 08/2003 to 2007, Lamont Stewart (216) 444-2200 Cleveland Clinic Main Campus 9500 Euclid Ave. Cleveland, Ohio 44109 Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.Enhanced patient experience through compassionate care and communication during blood draw procedures.Tracked collected specimens by initialing, dating, and noting times of collection. Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.Used personal protective equipment correctly to protect coworkers and patients. Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.Protected patients by following infection control, sharps disposal, and biohazardous waste and disposal procedures.11/1992 to 07/2003Heinen's 30849 Pinetree Road Pepper Pike, Oh 44134, contact Rose Schwartz PHONE NUMBER AVAILABLE Cashier and Customer Service DeskEducationBSM: Business Administration And Management, 11/2020 Indiana Wesleyan University - Independence, OHABM: 01/2008Indiana Wesleyan UniversityMedical Assistant, & Phlebotomist: 01/2002Cleveland Institute of Medical and Dental Assistant Diploma: English, 06/1989Warrensville Heights High School - Warrensville Heights, OH |
