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Click here or scroll down to respond to this candidateDIANAADAMEEMAIL AVAILABLEPHONE NUMBER AVAILABLEBerwyn, IL Street Address
Bold ProfileProven track record in enhancing bakery sales at Home Business through innovative cake designs and precise hand-eye coordination. Skilled in food handling safety and adept at fostering client relationships, demonstrated by successfully managing diverse teams at Parkway Cleaners. Achieved significant customer satisfaction by blending creative talents with effective communication skills. PROFESSIONAL SUMMARYHome Business - Cake Decorator/ BakerBerwyn, IL 08/1988 - CurrentWischermann Hospitality - HousekeeperOak Brook, IL 04/2022 - 04/2024WORK HISTORY Designed specialty cakes for weddings, birthdays, and graduations. Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.Kept work area safe and sanitized by washing utensils, tools, and countertops.Improved bakery sales by creating innovative cake designs for holidays and special events.Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.Decorated cakes, cupcakes and other pastries according to customer requests.Disinfected and mopped bathrooms to keep facilities sanitary and clean.Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.Collaborated with other housekeeping staff to complete tasks efficiently and effectively. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.SKILLS Cake Decoration Food handling safety Precise Hand-Eye Coordination Custom Cake ConsultationsEnglish Commercial InstituteMonterrey, NL Mexico 07/1986Diploma: GeneralEDUCATIONPerfect Pasta Inc - General LaborerAddison, IL 04/2020 - 03/2022Parkway Cleaners - General ManagerOak Park, Il 08/2000 - 03/2020Handy Button Machine - Machine OperatorMelrose Park, IL 07/1998 - 07/1999Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly. Dusted picture frames and wall hangings with cloth Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.Loaded, unloaded, and moved material to and from storage and production areas.Demonstrated strong work ethic, completing physically demanding tasks under varying conditions. Performed general housekeeping and cleaning tasks. Assisted team members with tasks that require group effort. Completed tasks efficiently for timely project completion within set deadlines. Notified supervisors of defective equipment or material. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.Developed and implemented strategies to increase sales and profitability.Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.Scheduled employees for shifts, taking into account customer traffic and employee strengths. Assisted in recruiting, hiring and training of team members. Interacted well with customers to build connections and nurture relationships.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Reported issues to higher management with great detail. Followed detailed instructions to operate machines with accuracy and produce quality products.Set up and adjusted equipment and properly configured machines for daily operation.Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.Operated various types of machinery, contributing to the successful completion of diverse projects.Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.Collaborated with team members to optimize production processes and improve overall performance.Spanish and English speakingSPANISH AND ENGLISH SPEAKINGEnglishProfessional WorkingSpanishNative or BilingualLANGUAGES |
