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SUSANA GARCIA

CONTACT                                    Inbound Sales Representative talented at managing high workloads with
                                           an efficient and quality-driven mindset. Determines needs and overcomes
       Adelphi, MD Street Address
                                           objections with practiced skill. Accomplished in increasing sales and
                                           customer numbers. Awarded top performer around Street Address  times during the
       PHONE NUMBER AVAILABLE
                                           different job positions.
                                           Successful at utilizing scripts and conversational strengths to consistently
       EMAIL AVAILABLE
                                           achieve or exceed sales targets. Conversational skills in English and
                                           Spanish.
                                           Knowledgeable and dedicated customer service professional with
SKILLS                                     extensive experience in the call center industry. Solid team player with an
    Direct Selling                         outgoing, positive demeanor and proven skills in establishing rapport
    Inbound Call Management                with clients. Motivated to maintain customer satisfaction and contribute to
    Persuasive Communication               company success. Specialize in quality, speed, and process optimization.
    Payment Processing Expertise           Articulate, energetic, and results-oriented with an exemplary passion for
    Tech Support                           developing relationships, cultivating partnerships, and growing
    Performance Metric                     businesses.
    Payment Posting Understanding
    Quality Assurance Standards
    Process Transactions                   WORK HISTORY
    Microsoft Office
                                           February 2023 - July 2023
    Order and Refund Processing
                                           Inbound Sales Representative Teleperformance, Santa Ana, Santa Ana
                                             Develop and maintain working knowledge of products and services to
                                             deliver timely, accurate information.
LANGUAGES                                    Capable of achieving easy conversational flow in interactions with
English                                      potential customers.
                                             Performed work in compliance with established regulations, policies,
Professional Working                         and standard operating procedures.
                                             Exceeded productivity targets and sales goals by 120%.
Spanish
                                             Worked with 35 daily customers to sell over 2K in worth of hotel room
Native or Bilingual                          reservations.

                                           September 2021 - July 2022
                                           Technical Support Representative Teleperformance, Santa Ana, Santa Ana
                                             Assisted customers in identifying issues and explained solutions to
                                             restore internet service, TV, and landline functionality.
                                             Used ticketing systems to manage technical support visits.
                                             Resolved diverse range of technical issues across multiple systems and
                                             applications for customers and end-users across various time zones.
                                             Documented support interactions for future reference.
                                             Managed high levels of call flow and responded around 20 calls per
                                             shift.

                                           January 2019 - March 2021
                                           Sales Representative OneLink BPO, Santa Ana, Santa Ana
                                             Managed customer accounts to secure customer satisfaction and repeat
                                             business.
                                             Trained and mentored new sales representatives.
                                             Retained excellent client satisfaction ratings through outstanding service
                                             delivery.
  Generated weekly and monthly reports on sales performance to provide
  recommendations to meet sales goals.
  Utilized CRM software to manage customer accounts and track
  performance metrics.
  Managed over 30 calls per day. And achieving targets of 29K in USD
  sold by month.



EDUCATION
December 2019
Bachelor of Administrative Studies International Marketing
UNIVERSIDAD NACIONAL DE EL SALVADOR, SANTA ANA,
SANTA ANA