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Click here or scroll down to respond to this candidateCandidate's Name
IT ProfessionalCARY, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSStrong familiarity in infrastructure management, understanding of network systems, troubleshooting and technical support.Skilled in Windows OS, server administration, network switching, routing, wireless technology and IT project management.Knowledge of Windows Server 2008/2012, Mac OS X, and Virtualized Desktop environments (VDI)Ability to optimize resources, implement security measures, and lead cross-functional teams.Knowledgeable of SIEM tools, NIST Risk Management Framework (RMF) and (CSF),Incident Response Playbooks, Security Hardening, and Security AuditsExcellent communication and problem-solving skills.SKILLSWindows OS: Windows 10/11, Windows Server 2012/2016/2019/2022Applications: MS Dynamics, CRM, Service Now, JIRA, Office Suite, IE, ExchangeNetworking: TCP/IP, WAN, LAN, network switching and routing (wired, wireless), DNS, DHCP, VPNSecurity: Cisco VPN, BomGar, Axeda, Secure Link, Team Viewer, PuTTY, SSH, TelnetMiddleware: Rhapsody, HL7Hardware: Enterprise hardware, Cisco 3850 & 4500 Series Switches,Cisco Prime Inventory, Cisco Meraki, VMWareMonitoring: Solar Winds, SOTI MobiControl, Qualys VulnerabilityManagementAnalytical skills, strong verbal, and written communicationEDUCATIONGOOGLE CYBERSECURITY PROFESSIONAL COURSERA OCTOBER 2024TECHNICAL SALES ENGINEER NGT ACADEMY FEBRUARY 2023 AWS CLOUD PRACTITIONER UDEMY JANUARY 2024 - IN PROGRESS SALES DEVELOPMENT REP VENDITION SALES BOOTCAMP FEBRUARY 2023 CERTIFIED GRC ANALYST SIMPLY CYBER SCHOOL JANUARY 2023 QUALYS CERTIFIED SPECIALIST QUALYS TRAINING & CERTIFICATION NOV 2022 IT SYSTEMS ADMINISTRATOR MY COMPUTER CAREER MAY 2017 - DEC 2017 BACHELOR OF SCIENCE STRAYER UNIVERSITY APRIL 2010 - GPA 3.875CERTIFICATIONSComp TIA A+, Comp TIA Server+MTA Networking Fundamentals, Windows Mobility & Windows OS FundamentalQualys Certified SpecialistCertified GRC AnalystGoogle Cybersecurity ProfessionalEXPERIENCEWIFL, Apex, NCIT Systems Support Specialist JANUARY 2024 PRESENTManaged and resolved an average of 75 support cases per week, maintaining high customer satisfaction ratesResolved 100+ daily user inquiries for software platform and other technical navigation issuesAdvised senior management on strategic technology solutions, influencing the investment in new tech assets that reduced operational costs by 15%.Authored detailed technical guide that reduced troubleshooting time for common issues that resulted in a 50% increase in efficiency1804 Logistics Solutions, Raleigh, NCIT Systems Manager JANUARY 2021 NOVEMBER 2023Lead IT projects for Logistics Operations, including application implementation and technology tool deployment.Establish asset management practices, resulting in 23% resource optimization improvement.Develop corporate audit tracking system, saving $100K and achieving a 99% compliance rate.Coordinate with cross-functional teams, vendors, and business portfolios.Manage recruitment, retention, mentoring, and career development of the IT team.CenturyLink (The Select Group), Wake Forest, NCIP & Systems Engineer I - NOC JULY 2019 DECEMBER 2020Successfully installed and configured IP and telecom communications equipment, ensuring uninterrupted network connectivity for 500+ users.Achieved a 98% break-fix resolution rate, minimizing downtime and maximizing productivity.Monitored network performance using industry-leading tools such as Cisco Meraki, Solar Winds, and Avaya Systems, resulting in a 20% reduction in network latency.Configured VLAN traffic, Cisco Access Points, Switches, and Security/Firewall Appliances, optimizing network performance and enhancing security protocols.Test and distribute security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.).Provided exceptional telephone and remote desktop support to customers, resolving 90% of issues on first contact and maintaining a customer satisfaction rating of 4.7 out of 5.Consistently met or exceeded SLA parameters by resolving issues within the agreed-upon timeframes, ensuring high service availability and customer satisfaction.Updated tickets promptly and performed accurate status reporting, maintaining a 95% accuracy rate, and facilitating effective communication within the team and with stakeholders.Perspecta (Randstad Technologies), Raleigh, NCWireless Network Engineer NOVEMBER 2018 -JULY 2019Monitored and maintained a large-scale public-sector network comprising 500+ Wireless Controllers and 19,000+ Wireless Access Points, ensuring optimal performance and minimizing downtime.Achieved 99.9% network uptime, exceeding industry standards and providing uninterrupted wireless connectivity for users.Successfully performed break-fix support, resolving 95% of network issues within SLA parameters and minimizing service disruptions.Configured Cisco Aironet Access Points, optimizing signal strength and coverage area, resulting in improved network performance and user experience.Conducted thorough verification of ISP router configurations, ensuring seamless integration of VLAN traffic and proper routing protocols, reducing network latency by 15%.REFERENCESAvailable upon request |
