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Qualifications ProfileMethodical, results-driven, and performance-focused professional, offering wide-ranging experience in the information technology industry encompassing network configuration, system security and upgrade, and software installation. Expert at developing, configuring, and managing systems, platforms, and its process, as well as identifying issues and creating innovative solutions to optimize system flow and ensure accuracy, efficiency, and reliability. Effective at implementing innovative strategies to attain and exceed set-forth objectives, maximize growth opportunities, and streamline IT operations. Equipped with articulate communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels.Areas of ExpertisePlatform Administration and Maintenance Risk Analysis and Mitigation Technical Support and TroubleshootingTier 1-3 Ticket Resolution System Migration Oversight Process Enhancement Quality AssuranceTeam Building and Collaboration Database ManagementRelevant ExperienceSupra Evolution Investments, LLC. April 2022-CurrentReal Estate InvestorResearch homes on the marketCompute value of homesCompute cost to sellers and buyersMake offers to home ownersFind interested buyersDirect InteractionsCustomer Service Representative April2020-April 2022Received calls from citizens of OhioAssisted citizens in filing unemployment claimsReceived calls from citizens in crisis for Red CrossProvided information on resources available for people in need after disastersRobert Half Technology(King County Housing Authority & Graykon). Bellevue, WASystem Admin January2019June2019Assumed the role of Support Team manager, in charge of providing first-level problem identification and resolution for all issues reported to IT from corporate and associatesRecorded all requests and guaranteed resolution of all issues in complete, timely, and efficient mannerCreated users, changed passwords and troubleshot O365 admin portal.GreenKey LLC,(BrandSafway) Philadelphia, PASystem Admin January2018April2018Conduct visit to multiple locations to assist users in transitioning to a new domain and migrate their UPNs using Bomgar and TeamViewerUsed Active Directory to reset passwords and move assets from one domain to the other.Microland(Microsoft) Issaquah, WAExchange Migrator Consultant August2016August2017Dealt with Exchange migration through Exchange migration tool, GroupWise, Google, Office 365 Preflight, Internet Message Access Protocol (IMAP), and Lotus NotesMigrated Clients mail system to O365Experis, (Microsoft)Redmond, WAConcierge Ambassador October2015January2016Initiated, administered, and supported Office 365 clients with small business 10-300 licenses in onboarding process through chat and phoneAssessed, created, and coordinated key onboarding process and technology improvements for Office 365 onboarding for the deployment cycleRendered assistance to Office 365 customers with the configuration of onboarding tools and technology processesTekPartners, (Eagle Home Mortgage)Bellevue, WASystem Analyst January2015-October2015Assumed the role of Support Team manager, in charge of providing first-level problem identification and resolution for all issues reported to IT from corporate and associatesRecorded all requests and guaranteed resolution of all issues in complete, timely, and efficient mannerCreated users, changed passwords and troubleshot O365 admin portal.MasTech, (Microsost)Redmond, WATechnical Router October2014January2015Took charge of major incident management and investigation and escalated high-priority issues to the Resolution Team and Ops/Dev teamsPerformed bridge calls on Lync to address top-priority issues, while regularly updating SharePoint documentsATOS, (Microsoft)Redmond, WAExchange Online Tier-3 Support Engineer October2012October2014Offered enterprise-level support to corporate clients and implemented queued requests for change (RFCs) in PPE/PROD environments; while overseeing operational service issues through SCOM alertDisplayed technical skills in diagnosing, troubleshooting, and coordinating root cause analysis for automatic alerts, issues, and incidentsSuccessfully met and surpassed service level agreement (SLA) and service level objectives (SLO)VMC, (Microsoft)Redmond, WAFrontline Support Engineer June2011June2012Helped users in setting up Office 365 and SharePoint accounts and offered break/fix solutions as necessaryMade use of PowerShell and Exchange Management Console to troubleshoot script and complex server issuesTransitioned and/or maintained partners and clients in cloud-based products (BPOS, O365) within the Exchange, Forefront, and Windows Server environmentExpedia, Inc., Bellevue, WASystems Support Analyst June2009January2010Worked as an IT desktop support to the companys helpdesk teams; technical support liaison to Reservation System teams; and network technical support for corporate travel, on- and off-site partners, and local call centersCoordinated system alerts to various teams and partners and assisted with the system upgrades and business enhancementsAdministered resource and internal knowledge base, element KEarlier Position Held:Volt Temporary, Everett, WATechnical Support  BoeingOther ExperienceExpedia, Inc., Various LocationsCorporate Client Solutions Specialist, Bellevue, WASenior Operations Specialist, Tacoma, WAApplus Technologies, Bellevue, WALane OperatorSato Travel, Inc., Tukwila, WAInternational AgentEducation and CredentialsComputer Information SystemsDeVry University, Federal Way, WACertified ServiceNow Administrator, In Progress completion by June 30thCertificate of Completion, World Leisure Travel AcademyCertificate of Completion, Seattle Vocational InstituteActivitiesFootball Coach, Central Area Youth Association (C.A.Y.A.)Football Coach, Bellevue BearsFootball Coach, Newport KnightsTechnical AcumenSoftware/Applications:SCOM RAMweb PowerShell V.S.T.S. Product Studio UTS MS Ticketing MS ChangeMS Office VMware Remedy and Anti-virus NetSupport Manager RDC SharePointHardware/Peripherals:IBM Compatible PCs Dell Compaq Intel-based PCs Hewlett-Packard HP 3000HP Servers and Laptops HP and Cisco Routers and SwitchesNetworking/Connectivity:Active Directory Bridges Cabling Ethernet Routers IBM LAN Server ISDN Frame RelayFTP Hubs LAN NFS Proxy Server RAS Managed Switches WAN WINS DHCP DNSEthernet Fast Ethernet OP IPX/SPX NetBEUI Net BIOS PPP PPTP BGP POP/IMAPProtocol Stack VPN OSPF SNA SMTP LDAP TCP/IP VLAN Switched 10/100BaseTToken Ring, IPv4.Operating Systems/Server:Windows 2003, 2008, Server, and 7