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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Kansas City, MOSUMMARYSeasoned Customer Service Representative with 5 years of experience providing exceptional service across various roles. Skilled in managing customer inquiries, policy updates, and billing issues using Zendesk, Microsoft Office, and live chat. Seeking a Customer Service Rep position to leverage expertise in client relations, problem resolution, and communication.WORK EXPERIENCETTECInsurance Agent Aug 2023 - Jun 2024 Provided comprehensive support to clients for claims processing, including accidents, roadside assistance, and property damage, ensuring empathetic and active listening to address their concerns. Updated client policies and maintained accurate records utilizing platforms such as Zendesk and various Microsoft Office applications. Facilitated seamless communication and collaboration with team members through effective use of digital tools including Zoom, Slack, and Microsoft Teams.Radius GlobalCustomer Service Representative Sep 2022 - Sep 2023 Addressed customer inquiries and resolved billing issues, ensuring accurate interpretation and adherence to company scripts. Coordinated scheduling for maintenance and service appointments, facilitating effective payment arrangements. Managed live chat support while simultaneously handling phone responsibilities, including processing of payments.Research Medical CenterPatient Transport May 2021 - May 2022 Ensured timely and respectful transport of patients to various hospital departments, including MRI, Echo, outpatient surgery, EKG, and emergency room services. Communicated effectively with patients to inform them of their schedules and transport arrangements. Managed the safe disconnection and handling of necessary medical equipment during patient transfers. Bright HorizonsTeacher May 2020 - May 2021 Developed and implemented a diverse range of educational activities, including art, literacy, and numeracy, tailored to engage and stimulate learning across different age groups. Coordinated daily routines, ensuring a structured environment for meals, rest periods, and outdoor activities conducive to child development. Maintained a nurturing and safe classroom atmosphere, fostering an inclusive setting for early childhood growth and exploration.Linc Caring CommunityAfternoon and Morning Teacher May 2019 - May 2020 Facilitated daily transitions for children, including morning greetings, restroom routines, and escorting to classes, ensuring a structured and supportive start to their day. Assisted with homework completion and coordinated afternoon activities in gym, music, and art to foster a well-rounded educational experience.Extended Stay HotelHousekeeper May 2018 - May 2019 Ensured high standards of cleanliness and hygiene by thoroughly cleaning rooms, including sweeping, mopping, and sanitizing toilets and tubs. Maintained guest satisfaction by meticulously making beds and organizing room amenities according to hotel policies.EDUCATIONSoutheast High SchoolHigh School Diploma, General EducationMay 2018SKILLSProblem Solving Soft Talking Skills Active Listening Responsibility Team Player Creativity Leadership |
