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Indianapolis, IN Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYProactive Manager of Operations with extensive experience in accounts payable/receivable, payroll processing, and vendor management. Skilled in retail operations, staff management, and customer relationship management, ensuring efficient daily activities and superior customer service. Strong organizational and decision-making abilities, committed to driving business success and operational excellence.SKILLS  Logistics Management Decision-Making Customer Service Staff ManagementCustomer RelationshipManagement (CRM) Vendor Sourcing Retail Operations Management MS Office Invoice Processing Client Relations Cross-functional communications Unsurpassed work ethicWORK HISTORY MANAGER OF OPERATIONS 04/2020 to 08/2024 Shadeland Peddlers & Flea Market Indianapolis, IN Handled all functions related to accounts payable and receivable, guaranteeing the timely completion of payment processing and collection efforts.Processed payroll for employees and reported payroll taxes for organization. Processed vendor payments, invoices and account statements. Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.Updated reports, managed accounts, and generated reports for company database.Managed approximately 30 incoming calls, emails and faxes per day from customers and vendors.Greeted visitors, employees and clients politely and professionally for excellent reception service.Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.S CASSISTANT STORE MANAGER 07/2017 to 11/2019Rainbow Shops Indianapolis, INManaged cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Reconciled daily sales transactions to balance and log day-to-day revenue. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.Provided weekly work schedules to employees to accommodate business demands and vacation requests.Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.Rotated merchandise and displays to feature new products and promotions.Supervised creation of exciting merchandise displays to catch attention of store customers.Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.Implemented loss prevention tactics to deter thefts while maintaining our welcoming environment for all customers.EDUCATION High School Diploma 06/1990West Campus, Waukegan, IL